Senior Officer, Client Services (Credit) - Collections

Senior Officer, Client Services (Credit) - Collections

Posting Date: 8 Oct 2024

Location: Singapore, SG

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Credit and Risk Management function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.

Job Responsibilities

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

1. Call business banking customers to remind them of overdue payments.
2. Follow up with customers via various communication tools (e.g., telephone, SMS, letters, etc.) to ensure payments are made.
3. Negotiate with customers on repayment programs if they are unable to fulfill payment obligations.
4. Review next actions to minimize loss.
5. Review repossession and liquidation/sales of collateral.
6. Attend to customer account inquiries and render prompt services on their requests.
7. Update conversations with customers in the collection system.
8. Work together with supervisors and other business units on inquiries and/or account strategies.
9. Collaborate with various departments on instructions.
10. Prepare reporting.

Job Requirements

• Knowledge in Microsoft Word, Excel & PowerPoint.
• Strong interpersonal and communication skills.
• Strong analytical skills.
• Strong negotiation skills.
• Strong writing skills.
• Able to follow up on cases closely.
• Preferred experience in Business Banking Collection.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.