Senior / Sales Manager, Room Sales (Hilton Singapore Orchard)

Job Description - Senior / Sales Manager, Room Sales (Hilton Singapore Orchard) (HOT0B94Z)

Job Number:

HOT0B94Z

Work Locations

Hilton Singapore Orchard 333 Orchard Road, Singapore Singapore 238867

A Sales Manager in room sales is responsible for maximizing revenue opportunities in the areas of room reservations by driving sales acquisitions, maximizing business opportunities and increasing business conversions. The person is knowledgeable on local and international market trends and would recommend strategic sales initiatives to win the business and maintain the hotel's market leader position as the preferred hotel for international business and leisure travel segments.

What will I be doing?

As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Acquire new business and maintain existing business relationships with accounts.
• Maximize group room revenue and maintain accurate room blocks including group attrition.
• Follow through from negotiation to actualisation and final bill settlement for groups.
• Comply to brand standards including Hilton EventReady with CleanStay and maintain quality assurance with support for internal audits and handling mystery shopping calls.
• Identify gaps in revenue contribution and recommend implementation of initiatives to mitigate shortfalls.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Produce quotations efficiently, send contracts to customers and follow-up promptly.
• Show clients around the hotel.
• Operate the hotel reservation system to book rooms, banquet venues, etc.
• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
• Welcome key customers, team leaders and VIPs to the hotel when they arrive.
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
• Handle guest feedback or complaints.
• Maximize sales at all times and effectively forecast team and banquet revenue.
• Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
• Actively participate in the development of marketing plans and collaborate to achieve budgets.
• Chair and attend meetings as needed.
• Conscientiously perform assigned tasks and special tasks.

What are we looking for?

A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: Take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• 3 years or above hotel sales and related experience.
• Good communication, organization and presentation skills.
• Able to work under strong pressure.
• Understand local customers and have strong market analysis ability.