Customer Support Associate

Company description:

National Healthcare Group Polyclinics

Job description:

What you'll do as a Customer Support Associate!

Serving as the voice of our institution, you will be integral to delivering exceptional customer service. You will attend to customers' enquiries and appointment requests via phone calls, email correspondence, and live chat in a prompt and professional manner.

You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of issues when necessary.

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre is preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player who can work in a fast-paced and dynamic environment
• Able to commit to a 5.25 days (Alternate Saturday) workweek schedule; staff will be rostered to work on a half-day Saturday schedule

Note:

• Candidates with relevant years of experience may be considered for a senior role.
• Work Location: Woodlands Polyclinic

Preferred Qualification!

• GCE 'O'/'A' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values:

People-Centredness: We value diversity, respect each other, and encourage joy in work.

Integrity: We commit ourselves to the highest standards of ethical conduct.

Compassion: We care with love, humility, and empathy.

Stewardship: We are responsible for the care of our people, patients, and population. We ensure our employees' well-being is taken care of while they give their best at work.