Manager, IS&T (Business Process Automation)

The Role

This position is a Business Analyst role for business processes automation projects, enhancements, and support. This role will be expected to manage external vendors and be part of the shortlisting process.

Job Responsibilities

• Manage relevant BPA and related vendors and ensure quality and performance of vendors
• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Work closely with business teams to develop list of efficiency and automation projects and monitor the deliveries
• Evaluate the processes, internal workflows, and business user needs for businesses process automation (BPA)
• Conduct meetings/workshops to analyze, (re)design, model and map processes with process and system owners.
• Collect relevant information through the mapping of different business processes for analysis and design of BPA
• Conduct activities that can help in the development of better process engineering.
• Inspect business processes, identify flaws, and find ways to improve them through BPA
• Examine the best practices of businesses and technological developments to automate and streamline business processes efficiently
• Ensure process mapping and re-engineering outcomes adhere to business and organizational policies and manage any risk impacts
• Collaborate with development team or IT vendors, and business users for the development of new process designs
• Document all business process modelling and automation for future use.
• Oversee implementation of BPA projects from beginning to completion.
• Lead requirements workshops for relevant documentations delivery (eg. requirement matrixes, design and functional specifications, proposals, etc.)
• Lead test phases, report progress, track issues and follow-up with development team for timely issues resolution
• Manage change requests and support cases of BPA and related areas, dashboard and reports with technical team
• Interpret and define process and system metrics data for BPA
• Achieve KPIs and efficiency of BPA and related scope
• Proactively identify and address potential risks that could impact project delivery and collaborate with stakeholders to mitigate these risks.
• Efficiently communicate project progress updates to various levels within IT and across business units
• Prepare and present project management documents for business process automation or related projects
• Ensure effective project governance and delivery of project

Job Requirements

• Bachelor or Master Degree in Information Technology/Systems, Business, Computer Science or a related field
• Proven track record of successfully completed at least 4 end-to-end implementation of major IT projects, of which, at least 2 were in business/system process re-engineering and automation
• IT Business Analyst experiences is a must
• CBAP, Business Process Management Certification or Six Sigma Belts preferred
• PMP or Scrum Master Certification preferred
• Workflow automation development experiences preferred
• Excellence in organization, accountability, responsibility and following up
• Capability in business process streamlining and re-engineering for efficiency and productivity
• Ability to work hand-in-hand and be the conduit between development team, IT vendors and business stakeholders
• Proficient in stakeholder management
• Effective verbal and written communication abilities
• Ability to work in changing environment and the capacity to prioritize, multitask and maintain service qualities
• Experience in project management and delivery
• Excellent interpersonal, influencing, and negotiation skills
• Ability to deliver effective presentation and influence at multi-levels of the organization
• Knowledge in process improvement and re-engineering methodologies.
• Well versed in system project management methodologies
• Proficiency in using tools for project planning, monitoring, and tracking
• Experience in Real Estate/Property industry