Director Operations

Employment Status: Regular

Time Type: Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

• Participates in the overall CSA Group budget development process and both long and short-term departmental strategies for the assigned area, in conjunction with, and subject to, approval by the RVP / EVP.
• Translates business unit goals into department goals and allocates resources to various programs and initiatives in support of the business strategies.
• Leads and manages operations, achieving agreed financial objectives and ensuring efficient delivery of certification and testing services within the assigned area.
• Develops and implements strategies to improve the efficiency and effectiveness of the service delivery provided by CSA or by partners/agents to our customers.
• Assesses overall market performance against established business goals and objectives, determines human resource requirements, and monitors performance and productivity.
• Ensures that schedules are maintained, certification delivery deadlines are not missed, and quality and safety requirements are achieved.
• Determines and initiates corrective actions required to improve service delivery and/or correct deficiencies in meeting deadlines and financial targets.
• Advises RVP / EVP of relevant issues or concerns as deemed appropriate.
• Cooperates with Corporate HR, Finance, and Marketing and acts as a liaison to other offices as a member of the CSA Management Team.
• Builds and maintains solid relationships with all customers (internal and external).
• Ensures that all services delivered by partners/agents result in a high level of customer satisfaction.
• Discusses and investigates customer concerns, responds to formal customer complaints, and resolves problems with customers and affected partners/agents.
• Identifies and develops new business opportunities and relationships, seeking opportunities to promote CSA services and products.
• Collaborates with partners/agents to develop the customer base within defined areas and organizes seminars/trade shows.
• Provides direction and leadership to direct reports, hires and trains staff, and communicates the strategic vision to employees.
• Drives team member engagement and development, creating and maintaining a safety culture.
• Provides input into the development of departmental policies and procedures and trains staff on compliance.
• Endorses and promotes the integrity of the occupational health and safety program.
• Plans and leads the implementation of special departmental projects as indicated by the RVP / EVP.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.