Healthcare Operations Team Lead (Tuas)

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Job Description:

The candidate will be the key point of contact for our customers to fulfill orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service oriented.

Job Responsibilities

1. Supervise a team of warehouse staff in performing daily warehouse activities, inbound and outbound, returns, and inventory control.
2. Plan and prioritize work assignments for the team to ensure optimal workflow and productivity.
3. Conduct periodic cycle count activities and ensure all inventories are properly managed with 100% stock accuracy.
4. Effective communication with up and down-stream stakeholders, e.g., clients, carrier broker, and internal supporting functions.
5. Follow up with customer inquiries and provide information about services, products, and order status.
6. Investigate and resolve all customer concerns in a timely manner.
7. Ensure compliance with security, health & safety practices/guidelines, and quality.
8. Maintenance of overall cleanliness and tidiness within the warehouse.
9. Perform other tasks as assigned.

Job Requirements

1. Possess a Degree/Diploma in Supply Chain or any related disciplines.
2. Min. of 3 years of relevant working experience in Contract Logistics/Healthcare industry.
3. Good knowledge of MS Office, SAP, and Warehouse Management System.
4. Demonstrate good problem-solving, interpersonal skills, and leadership qualities.
5. Proven ability to work well independently as well as in a team.

Employee Type: Permanent

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