Senior Program Manager

Founded in 2012, H2O.ai is at the forefront of the AI movement to democratize Generative AI. H2O.ai’s open-source Generative AI and Enterprise h2oGPT, combined with Document AI and the award-winning autoML Driverless AI, have transformed more than 20,000 global organizations and over half of the Fortune 500 and household brands, including AT&T, Commonwealth Bank of Australia, Chipotle, ADP, Workday, Progressive Insurance, and AES.

Our “AI for Good” program supports nonprofit groups, foundations, and communities in their efforts to advance education, healthcare, and environmental conservation, including identifying areas vulnerable to natural disasters and protecting endangered species.

We have a vibrant community of two million data scientists worldwide and aim to bring together the world’s top data scientists with customers to co-create GenAI applications that are usable and valuable by everyone. Business users can now leverage the power of LLMs to enhance productivity with enterprise applications.

H2O.ai is a Visionary in the 2024 Gartner Magic Quadrant for Data Science and Machine Learning Platforms. We are the only provider in the market to offer both Predictive AI and Generative AI on premise and air gapped, in addition to supporting all cloud environments.

About This Opportunity

We are seeking a highly skilled, enthusiastic Senior Program Manager. You will report to our Vice President, Field Technology APAC and you will drive alignment across programs, initiatives, resources, and timelines.

The Senior Program Manager excels in communication, possesses strong technical skills, and demonstrates exceptional project management and organizational abilities. In collaboration with clients, you will oversee the entire customer journey from onboarding to growth. You will lead interactions with clients and coordinate across multiple internal and external teams, including customer data scientists, Kaggle Grandmasters, platform engineers, system integrators (SIs), and support teams to overcome challenges and expedite clients' progress to ensure renewal and expansion.

Given H2O.ai's ambition to empower every business with AI capabilities, the Senior Program Manager plays a central role in achieving that mission. You will help clients implement our AI products and platforms, ensuring both business benefits and successful technical delivery. Your success will be measured through product adoption, platform stability, client usage, retention, and expansion.
This position is based in Singapore.

What You Will Do

• Stakeholder and System Integrator Management: Collaborate with a variety of stakeholders, including system integrators, customer technical and business teams, and internal H2O.ai teams to align efforts, manage expectations, and ensure successful project outcomes.
• End-to-End Project Management: Manage AI and platform installation projects from planning to execution, including overseeing platform delivery, technical integration, and system setups. Work with platform engineers and system integrators to ensure platform deployment meets technical and customer-specific requirements.
• Technical and Platform Expertise: Provide guidance to customers and system integrators regarding best practices in platform installations, ensuring smooth operation of AI models, data pipelines, and production environments.
• Business Acumen: Serve as the primary representative for H2O.ai to customer stakeholders, ensuring both the technical and business value of H2O.ai’s platforms and solutions are effectively communicated and adopted. Build and maintain strategic relationships with system integrators and other key partners.
• Customer-Centric Focus: Monitor customer satisfaction, manage escalations, and ensure timely resolution of issues related to platform performance, installation, and AI solution adoption. Collaborate with system integrators and platform engineers to address technical challenges and meet customer needs.
• Platform Delivery: Oversee the delivery and installation of AI platforms in client environments, coordinating closely with platform engineers and system integrators to manage timelines, technical requirements, and customer expectations. Ensure platform deployment aligns with the overall delivery plan and customer goals.
• Evangelism and Strategic Leadership: Lead pre-sales efforts for high-impact projects, particularly around platform deployments. Establish governance structures and manage KPIs related to platform stability, usage, and performance.

What We Are Looking For

• Experience Managing Project Deliveries: Proven experience in managing the delivery of technical platforms, including coordinating with platform engineers, system integrators, and customer technical teams to ensure smooth deployment.
• Stakeholder and SI Engagement: Extensive experience managing relationships with diverse stakeholders, including C-suite executives, system integrators, and cross-functional technical teams.
• Comprehensive Project Management Skills: Strong experience managing both AI/data science projects and platform delivery projects, ensuring successful execution from planning through installation and support.
• Excellent communication and interpersonal skills, with the ability to manage complex relationships and ensure alignment across various teams.
• Dependable, proactive, and capable of managing workloads independently.
• Strong analytical and problem-solving skills, particularly around platform performance and stability.
• Conversational knowledge of Data Science concepts, machine learning techniques, and their practical applications.
• Understanding of program management principles and proficiency with productivity and project management tools.
• Familiarity with AI, analytics, and related technologies, with an emphasis on platform installation and model deployment.
• 5+ years of industry experience.

Why H2O.ai?

• Market Leader in Total Rewards
• Remote-Friendly Culture
• Flexible working environment
• Be part of a world-class team
• Career Growth

H2O.ai is committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age, disability status or any other legally protected basis.

H2O.ai is an innovative AI cloud platform company, leading the mission to democratize AI for everyone. Thousands of organizations from all over the world have used our cutting-edge technology across a variety of industries. We’ve made it easy for people at all levels to generate breakthrough solutions to complex business problems and advance the discovery of new ideas and revenue streams. We push the boundaries of what is possible with artificial intelligence.

H2O.ai employs the world’s top Kaggle Grandmasters, the community of best-in-the-world machine learning practitioners and data scientists. A strong AI for Good ethos and responsible AI drive the company’s purpose.

Please visit www.H2O.ai to learn more.