Customer Financial Services Representative-Japanese/Korean/Thai Speaking

This role is responsible for managing customer inquiries related to financial services, processing transactions, and providing exceptional support to ensure customer satisfaction. It requires excellent communication skills, a strong understanding of financial processes, and the ability to handle sensitive information with confidentiality.

Responsibilities

1. Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
2. Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.
3. Generate, distribute, and follow up on customer invoices, and process payments, ensuring accuracy and timeliness.
4. Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
5. Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.
6. Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
7. Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.
8. Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
9. Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues.
10. Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
11. Perform other duties as assigned.

Experience

Minimum of 2-4 years of experience in a financial services or customer service role, preferably within a similar industry.

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred.

Knowledge, Skills and Abilities

1. Proficiency in financial software (e.g., QuickBooks, SAP, Oracle) and Microsoft Office Suite.
2. Excellent communication and interpersonal skills.
3. Strong analytical and problem-solving abilities.
4. High level of attention to detail and accuracy.
5. Ability to handle confidential information with integrity.
6. Effective organizational and time-management skills.
7. Ability to work independently and as part of a team.