Process & WMS Improvement, SG Warehouse

Department Operations

Level Experienced (Individual Contributor)

Location Singapore

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.

Job Description:
Role Overview
Join our team as a Process & WMS Improvement Specialist and take the lead in optimising processes and Warehouse Management System (WMS) for one of the fastest-growing e-commerce warehouses in the region. In this role, you’ll spearhead process improvement initiatives, analyse and implement WMS enhancements, and collaborate with cross-functional teams to boost productivity, reduce costs, and minimize errors. If you’re an experienced professional with a logical mindset, strong analytical skills, and a hands-on approach to problem-solving, this is your chance to make a tangible impact in a dynamic and fast-paced environment with us.
Key Responsibilities
Process Improvement Initiatives:
To brainstorm and operationalise process improvements to improve productivity, reduce cost, and errors. Implement new processes without compromising operational performance. Evaluate to-be processes vs as-is processes using quantitative measures to demonstrate measurable improvements.
WMS Improvement:
Consolidate ground-up feature requests and review proposed feature designs by Regional / Local Business Product Management (BPM) or other markets to transform them into usable feature solutions.
User Acceptance Testing (UAT):
Plan and execute UATs, trials, and full-scale implementations. Collaborate with Operations and BPM teams to troubleshoot and refine solutions.
Training & Development:
Lead knowledge transfer by formulating a training guide for new processes and improve existing user training and methods.
Requirements:

• Bachelor's degree in Engineering, Information Technology, Applied Mathematics, or related field
• Minimum of 3 years of experience in process improvement, operations, or a related field
• Good logical thinking and problem-solving abilities
• Proficiency in Lean methodologies, Value Stream Mapping, Kaizen / Continuous Improvement, or Facilitation will be an advantage
• Excellent communication and stakeholder management skills
• Able to thrive in a dynamic environment
• Comfortable working in a warehouse setting