System Engineer (Veritas NetBackup)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a System Engineer, you are responsible for planning, designing, installing, testing, and implementing systems in accordance with specifications and service levels. Where relevant, perform the necessary system programming and configuration.

What you will do:

• Plan, design, install, test, and implement systems in accordance with specifications and service levels. Where relevant, perform the necessary system programming and configuration.
• Manage systems changes through established change request processes and provide status reports to the relevant parties.
• Respond promptly to incidents, investigate, and provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis and implement proactive measures. Monitor the effectiveness of implemented measures.
• Monitor and measure the performance and availability of systems proactively; implement corrective actions identified to improve performance and availability.
• Monitor the agreed service levels (e.g., service requests, system availability), document and maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan and implement service continuity measures, i.e., backup/restore procedures and disaster recovery plans, to ensure continuous operation of the business.
• Provide systems-related technical advice to customers or project teams.
• Ensure the management of ICT systems adheres to established ISO20000 and ISO27001 processes/procedures, ITIL best practices, and methodologies where applicable.
• Manage budget, resources, and schedule for system implementation/operation activities.
• Establish facility management standards/best practices to ensure operational consistency across project/facility management teams.
• 24/7 on-call standby support.
• Other duties as assigned from time to time.

The ideal candidate should possess:

• Diploma/Degree in Information Technology, Computer Science, or equivalent.
• 1 - 3 years of hands-on experience in Veritas NetBackup (NBU).
• Experience in Windows Server or Linux.
• Excellent collaboration and communication skills.