Regional Delivery Executive, Regional Customer Engagement & Services, APJ (Base: Malaysia)

Regional Delivery Executive, Regional Customer Engagement & Services, APJ (Base: Malaysia)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Join Our Team

CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through a range of distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team drives successful delivery and implementation in support of Customer Lifetime Value (CLTV), elevating Adopt and Consume to its full potential within all regions and fostering a successful customer engagement and experience for all relevant customer scenarios.

The Regional Delivery Executive (RDE) is a senior professional with deep (15+ years) program delivery experience. They need to have advanced, proven skills in executive communications, stakeholder management and a solid understanding of the legal and commercial aspects of working with customers, particularly in distressed engagements. The overall objective for the role is to lead delivery excellence by consistently meeting our customer commitments by understanding their needs, packaging our solutions that drive measurable business value within agreed timelines and budgets.

The Regional Delivery Executive has the qualification, experience and business acumen to manage multiple large scale, high risk projects, programs and engagements that span organizational and national boundaries including multiple business units and multiple service partners/vendors. This position has a high level of responsibility and exposure within SAP, the industry, and our market leading customers. They are a senior professional with an entrepreneurial mindset and business acumen as needed for this challenging role.

They reinforce enterprise knowledge management through the communication of engagement, portfolio and program lessons learned and delivery excellence practices development. There are 3 focus areas of the Regional Delivery Executive:

• Prevention: A champion for Delivery Excellence and Adoption through Continuous Improvement programs.
• Correction: Develop corrective plans on engagements identified as Early Warning.
• De-Escalation: Project / Engagement Escalations and Recovery.

The Regional Delivery Executive is a key resource that is deployed to drive program success, particularly within programs experiencing escalations, de-escalations and recovery activity. Typically, they are engaged in a number of client programs/projects at any one time across a number of clients. Given the nature of the role, it is anticipated that the individual will need to travel extensively, up to 50%, across the Asia Pacific Region. They will be skilled communicators with highly developed stakeholder management and influencing skills.

Key Responsibilities & Tasks

• Opportunity Management: Define appropriate delivery model for customer project/program/portfolio as a composition of pre-defined services, on-site and/or remote delivery.
• Delivery: Lead and own engagement-planning and program-planning activities.
• Sales and Business Development: Close work with EAs, SAE, SSA, MPs and product sales colleagues on large bids and proposals for new business.
• Coaching & Mentoring: Serve as mentor/advisor/decision-maker to project managers.
• Knowledge Management: Maintain program documentation and updates; analyze lessons learned.

Experience & Language Requirements

• 15+ years of transformational program management across large, complex programs.
• Strong stakeholder management and influencing skills.
• Fluency in Bahasa Malaysia and additional languages is a distinct advantage.

Education

• Undergraduate university degree, preferably in commerce, engineering, information technologies is mandatory.
• Professional Training & Certification: Prince2 Practitioner, PMP or PgMP certification.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion ensures that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 407537 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time.