Guest Services Assistant [Doorman / Bellman]

GUEST SERVICES ASSISTANT (DOORMAN / BELLMAN)

Mandarin Oriental, Singapore is looking for a Guest Services Assistant (Doorman/Bellman) to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore within the Concierge Department, the Guest Services Assistant is responsible for assisting guests with luggage handling, deliveries, errands, flag duties, and lobby services to ensure smooth arrivals and departures while maintaining excellent guest service and standards. The Guest Services Assistant reports to the Chef Concierge.

As Guest Services Assistant (Doorman / Bellman), you will be responsible for the following duties:

1. Handle guests' luggage on arrivals, departures, and storage
2. Do internal dispatch of mails / faxes / items
3. Collect delivered items from Security/ Purchasing Department
4. Perform packing service of guests' items
5. Hoisting/Lowering of flags when necessary
6. Control the canopy lights at the driveway daily & as necessary
7. Do outside errands / taking guests to destinations (e.g., clinic / shops)
8. Assist guests with luggage while at the lobby
9. Open doors at the lobby / assist with the elevators

As Guest Services Assistant (Doorman / Bellman), we expect from you:

1. Must be able to stand for long hours
2. Warm customer service and enjoys meeting people
3. Good communication and interpersonal skills

Our commitment to you

1. Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
2. MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
3. Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
4. Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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