Technical Incident Management, Aladdin Engineering, Associate

Technical Incident Management, Aladdin Engineering, Associate

About this role:
You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, managing about a quarter of all the world's money under management. BlackRock is a global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. We embrace the diversity of values, identities, and ideas brought by our employees. We offer Flexible Time Off, collaborative working spaces, and several other benefits.

An individual selected for this position will have the chance to define relationships with IT teams across the globe and will be exposed to many different applications and technologies used at BlackRock; resulting in an overarching view of how functional teams and technology work together to deliver services to end users.

We are particularly interested in meeting people with skills in some of the following: Strong Leadership, Data-driven Analysis, Linux, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure and Google. If any of this excites you, we want to talk to you.

Team Overview:
The Mission Control organization is part of the Aladdin Product Group Platforms Team at BlackRock. It is responsible for the Aladdin client experience through a hub for operational support and control across our core investment systems.

Who we are looking for:
An Incident and Problem Manager to join the Service Management team. A person who has a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents. This role involves identifying trends and being a problem solver with a proficiency in quickly learning new technologies and proprietary systems.

A successful candidate will be responsible for end-to-end management of incidents through leading, driving, facilitating, and chairing all incidents including investigation activities, meetings, and conference calls. Someone who can form collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed.

Qualifications:

• Requirement to work on weekends (Saturdays and Sundays)
• 4+ years' experience in the role of Incident Manager
• Familiarity with industry standard Incident and Problem Management practices
• An understanding of running services on Cloud infrastructure solutions
• Experience in application monitoring solutions
• Leverage data-driven analytics tools
• Understanding of operating within an ITIL framework
• Previous experience working in the Financial Services or Technology industry
• Scripting or basic development language skills to automate common tasks
• Strong interpersonal and communication skills, both written and verbal
• Excellent organizational skills and attention to detail
• Self-driven, effective at prioritization, and takes full ownership of responsibilities
• Adaptive individual, able to multi-task and adjust in a fast-paced environment
• Experience with Incident Management tools like ServiceNow, Remedy, etc.

Our benefits:
To help you stay energized, engaged, and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO).

Our hybrid work model:
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities.

About BlackRock:
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients are saving for retirement, paying for their children's educations, buying homes, and starting businesses. Their investments help to strengthen the global economy.

This mission would not be possible without our smartest investment - the one we make in our employees. We are dedicated to creating an environment where our colleagues feel welcomed, valued, and supported.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation, and other protected attributes at law.

Job ID R250271