Membership Services Executive

Job Purpose:

The Membership Services Executive is responsible for implementing membership duties and services efficiently and accurately. This role ensures that all member enquiries are handled with the utmost professionalism, ensuring timely and complete follow-up. Additionally, the Membership Services Executive conducts new member enrolments, providing them with comprehensive briefings on club policies, rules, and facilities.

Job Responsibilities:

1. Membership Transfer & Resignation Management:

• Process all membership transfer applications and resignation requests, ensuring that all relevant information, documents, and payments are in order.

2. Matching Buyers and Sellers:

• Assist members in matching potential buyers and sellers, regularly updating and maintaining the list of available membership transfers.

3. Administrative Support:

• Handle a wide range of administrative tasks related to membership services, including:
• Weekly/Monthly membership sales updates
• Family membership applications and terminations
• Section applications and terminations
• Change of corporate nominee details
• Management of deceased membership records
• Handling defaulter memberships
• Issuing membership cards and car decals

4. Club Tours:

• Conduct club tours for prospective members, ensuring they are introduced to all club facilities and services.

5. Member Onboarding:

• Provide new members with essential information on how to use club facilities and outlets. Brief them on the importance of their membership cards and the club's basic rules and policies.

6. Member Enquiries:

• Respond to all member enquiries (via walk-in, email, and telephone) and provide information on account statements. Take necessary actions to resolve any erroneous charges.

7. Refund Processing:

• Prepare and issue refunds for transferred or resigned members, ensuring accuracy and timely processing.

8. Administrative & Ad-Hoc Tasks:

• Perform any additional administrative tasks or ad-hoc projects as assigned by the Head of Department.

9. Front Desk Support:

• Provide coverage for Front Desk duties as required, ensuring smooth operations.

10. Other Duties:

• Carry out any other tasks as assigned by the Membership Services Manager or Head of Department.

Requirements: -

• Minimum Diploma qualifications
• 2-3 years of relevant experience in customer service or membership-related roles is an advantage
• Able to work independently and as part of a team
• Self-motivated and have strong initiative
• Ability to work in a fast-paced environment and multitask effectively
• Good interpersonal skills and able to interact with all levels internally and externally in a professional and responsive manner
• High attention to details with strong organization skills
• Good communication and people skills, with a customer service orientation
• Proficiency in MS office (Word, Excel, Outlook, PowerPoint)
• Experience with membership software is a plus