Customer Service Manager

Why Join Us?

• Singapore's Largest Medical Aesthetics Group
• AWS bonus
• Yearly Salary Increment
• Annual leave 14 days
• High Commission
• Positive work environment
• Good Career Progression
• Walking distance from MRT Station

Job Scope:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Review & standardize all customer service replies to maintain a consistently high-quality service standard
• Monitor customer satisfaction levels & identify areas for improvement
• Motivate team members to hit KPIs
• Brainstorm ideas to improve chat quality & customer experience
• Set a clear mission and deploy strategies focused on that mission
• Provide training & exams to the customer service team
• Coordinate with the marketing team to bring in more new leads
• Roster planning
• Foster a teamwork culture

Requirement:

• At least a Diploma or bachelor’s degree in any field
• Minimum 3 to 5 years of relevant working experience
• Strong leadership and interpersonal skills with the ability to motivate and inspire team members
• Flexibility to work evenings, weekends, and holidays as required
• Outstanding written and verbal communication skills
• Good understanding of management practices and techniques
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Excellent leadership and interpersonal skills
• Fluent in English