Admin / Customer Service Officer

This job is required to be based at The Alpha, Singapore.

Your main role is:

Responsible for the overall customer service-related functions with interacting and managing customers, factories, logistics, and other internal stakeholders (e.g. sales, finance) to ensure overall business operation runs smoothly and on-time order processing is done.

What you'll do

Responsibilities:

1. Order Processing

• Assist to verify purchase order price against quotation.
• Process orders through SAP software system.
• Liaise with factories and transporter/courier vendors for goods deliveries.
• Liaise with customers to manage required Estimated Time of Arrival (ETA) to actual ETA.
• Prepare and organize all shipping documents, shipping marks, etc. as required for the orders.
• Maintain up-to-date order processing records for easy offline tracking and analysis.
• Digital filing of all documents relating to the purchase and sales orders.
• Ad-hoc Master Data maintenance.

• Billing of all site audit services - Proforma Invoice and Tax Invoice.
• Assist in the creation of new SAP customer accounts.
• Assist to liaise with customers for their service requests.
• Attend to walk-in customers for the collection of certificates.
• Send monthly PASS Statement to PASS Holders.
• Ad-hoc Master Data maintenance.
• Upkeeping contractors, architects, and consultants databases.

• Provide administrative support to sales and technical teams.
• Maintain up-to-date customer & mass media database, order processing records & proper filing of documents.
• Attend incoming calls, banking, and arrange courier service for parcels.
• Upkeeping of office premises.
• Assist to verify documents prior to submission of documents to SSC.
• Assist to prepare non-sales Works Order, logistics arrangement for technical-related requests and promotional samples.

What you'll bring

Qualifications:

• Possess minimum GCE 'O' Level, Higher NITEC or Diploma qualification.
• Logistics or supply chain working experience is required. Fresh graduates are encouraged to apply.
• Proficient in computer knowledge especially MS Excel. Knowledge in SAP is an added advantage.
• Able to manage all logistics/supply chain orders and general office administration responsibilities independently and proactively.
• Good command of English in both written and spoken. Other language skills like Bahasa Melayu is a plus for handling Malaysia orders and dealing with CIDB documents.
• Malaysians are encouraged to apply.
• Possess a positive attitude.
• Able to adapt in a dynamic and fast-changing environment.

Benefits of working at Etex:

Working with Etex, you will be keen to learn, grow and develop your career. You will be part of a culture that relies on continuous improvement, teamwork, and communication. In return, we offer an attractive remuneration package that rewards you for your efforts. You will be part of a strong team and benefit from career opportunities that come from a global company. If this sounds like the role for you, please submit your resume and cover letter to karen.au@etexgroup.com.