Operations Executive, Despatch

Summary

The Operations Executive, Despatch is responsible for displaying leadership skills to manage the team to run operations smoothly, minimize complains and ensure On-Time performance for all Catering uplift.

Duties and Responsibilities

• Plan, organize, direct and control the effective use of man and material resources to meet the handling operations for scheduled and non-scheduled airlines and other catering operations related activities.
• Initiate operational procedures to ensure safe working environment and the effective and efficient running of the section.
• Carrying out Duty Manager (DM) role during your shift overseeing Airside operations.
• Endeavour and uphold company policies and practices known for the betterment of the company, its employees, and customers.
• Responsible for certifying attendance, staff overtime, approving staff leave and handling staff disciplinary cases and counselling.
• Plan roster and work schedules for staff to meet operational requirements.
• Coordinate and communicate with Technical Services on Catering fleet condition to meet operations demand.
• Overseeing Catering uplift during shift work and attend to all VIP flight operations as and when required.
• Prepare monthly reports.
• Conduct on-job training for staff.
• Prepare training aids and lesson plans for the training programs.
• Compile and update operations and airlines handling and reference manuals for operational use.
• Undertake any other assignments as and when required.
• Ensure compliance with all workplace safety, security, and health policies and procedure.
• Assume the role of Duty Manager as required.

Requirements

• Minimum Degree or Diploma in related field.
• At least 5 years’ experience and sound knowledge of airport operations or related field.
• Preferably 3 years of leadership role.