Assistant/Deputy Director, Career Services

Are you passionate about enhancing workers’ employment and employability? Can you connect workers with employers through job-matching, career guidance, and skills upgrading? Ready to collaborate on recruitment, training, and job redesign to support nationwide skills development?

If your answers are “yes”, we want you to join us and make a significant impact on the employment and employability landscape today!

We are seeking a highly effective Assistant/Deputy Director, Career Services to join our Jobseeker Group in our department dedicated to employment and employability!

In this role, you will support NTUC’s sub-department. You will play a vital role in leading a team of career coaches to create an impact on the employment and employability of jobseekers and working people through strategising various outreach initiatives and collaborating with partners to promote our career services, including job matching interventions to individuals.

The role requires you and your team to work closely with individuals and partners such as government agencies, training providers, community partners and Unions. You will also need to work closely with other business units within NTUC.

Job Responsibilities

You will lead the team in the planning, strategising and overseeing the operational implementation of initiatives to enhance the employment and employability of workers through the following:

• Develop relationships and work with both internal (Career Services Operations team) and external partners (Government agencies, private partners, etc) to ensure the smooth and efficient operations of the career centre through monitoring and tracking its progress.
• Manage the deployment of coaches required for career centre manning and outreach engagement.
• Guide and manage career coaches to help jobseekers achieve their goals, e.g. to be placed in jobs, and help jobseekers to be job-ready by providing career planning and progression advice.
• Recommend and implement coaching methods and tools to facilitate the placement of jobseekers, and ensure career coaches adhere to service levels.
• Ensure that policy and system changes are disseminated to the teams and career coaches in a timely manner.
• Oversee staff professional development and ensure performance through Key Performance Indicators (KPIs) monitoring.
• Manage the financial expenses of the career centres.
• Strategise and recommend outreach initiatives to promote our career services for individuals.
• Lead, build and maintain relationships with new and existing stakeholders (e.g. government agencies, community partners, unions and trade associations).
• Liaise and manage appointed training providers to deliver employment facilitation services to stakeholders (e.g. through events, job fairs, community projects etc).
• Ensure accurate regular reporting to stakeholders and prepare regular updates to management.
• Coordinate daily activities, monitor the achievement of objectives and ensure compliance with regulations and internal policies.
• Any other projects and assignments from time to time.

Job Requirements

• Candidate should possess management and supervisory experience. Experience in developing strategies would be advantageous.
• A strong leader with good relationship management.
• Possess strong interpersonal skills and ability to network and work across boundaries to foster greater partnerships and collaboration.
• Able to negotiate well with various stakeholders at multiple levels.
• Possess excellent verbal and written communication skills.
• Be highly self-motivated and resilient.
• Good analytical skills, with the ability to write reports.
• Meticulous, with good time management and organisation skills.
• Able to work in a fast-paced environment and deliver within tight deadlines.
• Experience in a career centre setting in a management role is preferred, or experience in human resources/career coaching/career development facilitation/social work/counselling at a mid-management equivalent level will be advantageous.
• Passionate about helping Singaporeans to enhance their employment and employability.

Working Location: Multiple Locations subject to island-wide deployment (Main Office: Jurong East, Devan Nair Institute)

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.