Senior Manager, Technical Learning Partner

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Senior Manager, Technical Learning Partner

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

We are seeking a passionate and experienced Technical Learning Partner to join our Singtel 8George Academy. You will play a key role in designing, developing, and delivering technical skills development initiatives in partnership with business and HR stakeholders, while leveraging competency management expertise to bridge the technical skills gap. As a Technical Learning Partner, you will be responsible for co-developing a strategic roadmap for enhancing the technical capability and skills, working closely with business leaders, ensuring alignment with the Emerging Technology Guild to prepare for future organizational needs.

Key responsibilities:

Technical Training Design and Development

1. Collaborate with business stakeholders and subject matter experts (SMEs) to identify technical training needs, and design structured training plans encompassing core technical domains and emerging technologies.
2. Design and develop roadmaps for technical capability development, focusing on tech recertification, refreshing tech skills, and upskilling requirements.
3. Keep abreast of emerging technologies and industry trends to ensure training programmes are impactful.

Competency Management

1. Collaborate with business stakeholders to co-create digital and emerging tech competency frameworks, and implement skills assessments to measure employee capabilities, and address competency gaps within their workforce.
2. Instil a culture of learning where managers and employees co-develop personalized learning pathways based on skills assessment results to address technical skill gaps.
3. Work with the Technical Capability Development team to design and curate career progression pathways for employees aligned to current and future tech competencies and skills pathways.
4. Monitor, assess and report on the overall effectiveness of competency management initiatives.

Programme Management - Delivery and Support

1. Co-design (with SMEs and external providers) technical training programmes in engaging and interactive formats such as instructor-led sessions, online modules, blended learning.
2. Measure the impact of tech learning initiatives and use the data to evaluate the effectiveness and application of learning interventions.
3. Develop and maintain strong relationships with internal stakeholders (SMEs, business leaders, learners) to understand their needs and ensure that learning interventions deliver impactful results.
4. Forge partnerships with government agencies, external vendors and industry experts to stay abreast of emerging technologies and best practices in technical capability development.
5. Create a collaborative learning environment within the Singtel Group ecosystem where internal and external knowledge is shared/leveraged to continuously improve approaches to tech capability development.

The ideal candidate should have/be:

1. Educated to degree level, and iHRP certified (preferred).
2. 10-12 years of working experience, with 3-5 years of experience in technical capability development along with designing tech competency maps, and Programme Management experience. Experience as a technical trainer or technical training consultant is preferred.
3. Solid understanding of adult learning principles and instructional design methodologies.
4. Proficient in planning, organising and operationalising development strategies.
5. Excellent communication and influencing skills; sharp business acumen.
6. Ability to work independently, manage multiple projects and meet deadlines.
7. Excellent interpersonal and collaboration skills; ability to engage, influence and build relationships with senior stakeholders and multiple stakeholders across all levels in a fast-paced environment.
8. Analytical, resourceful, result-focused, innovative and meticulous.