Administrative and Accounts Assistant

Job Title: Administrative and Accounts Assistant

Key Responsibilities:

• Administrative Support & Financial Management:
  • File documents and maintain filing systems, both physical and digital, to ensure all financial records are organized and easily retrievable. File and data archiving.
  • Perform data entry tasks to manage receivable and payable accounts and maintain financial records.
  • Create and update corporate customer master records between the clinic software (GP Connect) and Xero accounting.
  • Manage general accounting tasks, including monthly invoicing and following up on payments.
  • Arrange for supplier bill payments via online payment. Verify supplier invoices and address discrepancies, such as obtaining missing invoices.
  • Perform stock take reconciliation and verify the accuracy of data records in clinic software on an ad hoc basis and at year-end.
  • Write and reply to emails, letters, and other necessary correspondence assigned by the director.
  • Manage and track staff attendance and activities. Liaise with the attendance software provider if staff encounter issues clocking in and out. Rectify backend issues if staff forget to log in or fill in leave/OT forms. Monitor staff's annual leave, medical certificates (MC), and overtime (OT) on a monthly basis before payroll processing.
  • Reconcile daily credit card collections (AMEX/VISA).
  • Handle general administrative duties, such as MOM statistics/HR matters and internship collaboration with polytechnics, drafting staff employment letters, renewing company insurance, form filing, and other HR-related tasks.
  • Manage patient billing processes, including invoicing, collections, and insurance claims submission.
  • Monitor accounts receivable and follow up on outstanding payments.
  • Assist in financial reporting by maintaining accurate records of income and expenses.
• Office Management:
  • Order and manage office materials like copier paper and credit card terminal paper, and maintain warranties for office equipment.
  • Collaborate with clinic assistants to streamline office operations and improve patient care workflows.
  • Assist with administrative projects and tasks as needed to support clinic operations.

Qualifications:

• Diploma or equivalent; additional certification in office administration or accounting is preferred.
• Relevant working experience in a healthcare setting, particularly in a GP clinic, is highly desirable.
• Proficiency in Microsoft Office and experience with accounting software.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Ability to maintain professionalism and handle sensitive information with discretion.