Collections/Accounts Receivables Manager (Financial Institutes/Credit Lenders)

Position: Collections/Accounts Receivables Manager (Financial Institutes/Credit Lenders)

Location: Sin Ming Drive
Working hours: Monday - Friday 9am - 6pm
Salary (commensurate with experience): Up to $6500 + AWS + Performance Bonus + 14 Days Annual Leave
Duration: Permanent
Industry: Automotive/Automobile

Main Responsibilities:

1. Execute and oversee the collections department’s daily operational activities
2. Analyse collections MIS to implement effective collection strategies and meet target delinquency & bad debt rates
3. Collaborate with other departments to enhance overall customer experience and resolve issues
4. Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.
5. Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.
6. Maintain accurate records of customer interaction and payment agreements.
7. Identify and implement process improvements to streamline collections operations and adoption of best practices
8. Effective deployment of collections tools including site visits and legal avenues to improve recoveries viz-a-viz costs
9. Other ad-hoc activities assigned

Requirements:

1. Minimum 5 years’ proven collections experience in the hire purchase or financial services industry
2. Minimum Diploma or equivalent qualification
3. Strong leadership skills, with experience developing a team
4. Experience in Auto hire-purchase collections & recoveries is an added advantage
5. Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: diana@searchpersonnel.com.sg or call me at: 6398 5682 for more information.