Call Centre Agent [Tech MNC/CENTRAL/ UP to $3K]

• Adecco is partnering with a Technology Multinational Corporation company to search for a Call Centre Agent

The Opportunity

• Focus: Customer Service - Call/Contact Centre Experience
• Office location: Central
• 44hrs per week/ 5.5 days work shift
• Must be able to work weekends/ public holiday on rotating schedule
• Comfortable to work night shift

The Talent

• Minimum O Levels graduate
• Strong communication skills
• Minimum 1 year of call center experience is preferred.

The Job

• Handle first level enquiries, primarily incoming calls through our hotlines or other channels such as email which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Perform outbound calls to users who leave callback.
• Handle responses via the Chatbot and be able to manage stress from answering calls from members of the public.
• Handle emails as assigned by the team leader.
• Ad hoc duties as required by the team leader.

Next Step

• We could contact you in the soonest time if you directly send your resume to: kaihoe.ling@adecco.com
• Email Topic: Apply: Call Centre Agent
• We regret to inform that only shortlisted candidates will be contacted.

Ling Kai Hoe

Direct Line: +65 6697 7174
EA Licence Number: 91C2918
Personnel Registration Number: R22106166