Service Engineer

Job Responsibilities

1. Basic troubleshooting, installation, calibration, maintenance and repair on designated equipment.
2. Completing Preventative Maintenance/calibration.
3. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
4. Maintaining daily communications with customers to ensure resolution and proper follow-up.
5. Utilising the escalation process to resolve customer service delivery issues.
6. Identifying and participating in sales opportunities such as new contracts or contract renewals.
7. Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements

1. Candidate should be Electrical/Electronic/Mechanical trained with qualifications from polytechnics or relevant institutions.
2. Possess some basic IT related experience.
3. Possess minimum 2 years of relevant working experience. Candidates with limited working experience will also be considered.
4. Experience in troubleshooting and responding to customer concerns.
5. Possess a valid driver’s license 2/3.
6. Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook.
7. Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment.

Working Conditions

1. Working in the area of laboratories, schools, and hospitals.
2. Outdoor work environment depending on equipment location at customer's site.