Senior Specialist, Human Resources

Company Overview

Bain & Company is one of the world's leading global business consulting firms, serving clients across six continents. It was founded in 1973 on the principle that consultants must measure their success in terms of their clients' financial results. Bain's clients have outperformed the stock market 4 to 1. With offices in all major cities, Bain has worked with over 4,400 major multinational and other corporations from every economic sector, in every region of the world.

Position Summary

In this role, the incumbent will provide HR business partnering support for the delivery of people initiatives for Bain’s consulting staff across Southeast Asia. The individual will work with a team of HR professionals to deliver a convincing Employee Value Proposition while exemplifying Bain’s values on teamwork and professionalism.

Key Responsibilities

Business Partnering:

• Administer customized Professional Development (PD) initiatives for consulting staff by creating, tracking and providing support for the consulting body, including mentor pairings, regular performance checks.
• Process and coordinate Bain flex programs (Leave of Absence, Externships, Business School sponsorships, etc.) including drawing up of agreements and deeds.
• Take an active role in coordinating People Council (leadership) meetings, preparing & updating pre-meeting materials/dashboards, note, share and track next steps.
• Advise and guide employees on relevant HR and PD policies.
• Maintain regular engagement of stakeholders – including PD Managers, extended PD Team (Class Captains).
• Work closely with internal HR operations team to ensure smooth transition of various outcomes/decisions - in alignment to HR policies, to necessary administrative follow-ups.

Performance Review:

• Work together with the PD team to run the bi-annual performance calibration work stream end-to-end with the SEA PD Lead, including preparation of the calibration materials for the Consulting Leadership team and work through the compensation planning cycle which includes compensation administration after the review cycle.
• Take an active role in running the end-to-end process for Upward Feedback (UF) collection from preparing nomination lists, monitoring responses, ensuring delinquent review writers, to preparing the individual results.
• Front/ lead discussions with Staffing team to ensure accurate reporting of employee/staff allocation dates on cases.
• Quality check performance reviews based on local guidelines and escalate reviews containing performance issues and/or not written according to Bain standards.
• Updating and upkeep of performance review excel dashboard.

People Analytics:

• To support HR/PD leadership team with human capital excel reports and analysis (for eg tracking of people movement – new hires, attrition, flex program users, weekly case team survey results) via regular updates, proactively flagging observed trends/outliers and providing recommendations on feasible follow-up actions.
• Regular and accurate upkeep of dashboard, managing data from multiple sources.
• Preparation of monthly reports to different office stakeholders.

Other Duties:

• Perform other duties and projects as assigned or as responsibilities dictate, including backup cover for other team members.

Qualifications:

• Bachelors’ Degree with minimum 5 years of HR experience.
• Clear and effective communication skills.
• Excellent organization, prioritization and time management skills.
• Strong team player.
• A dedicated attitude with a strong sense of ownership and high sense of self-awareness and empathy.
• Comfortable with ambiguity and degree of autonomy.
• Meticulous and detail-oriented.
• Maturity and ability to navigate through varied employment regulations and challenges.
• Flexibility and willingness to be very hands-on in all aspects of the role.
• Enjoy interacting with employees with a keen passion for creating a positive working environment.
• Ability to deal appropriately with highly confidential information with tact and diplomacy.
• Ability to prioritize and juggle multiple tasks simultaneously.
• Thrive on challenges in a fast-paced environment where quality and speed are critical.
• Excellent communication skills with a strong customer-service mindset.
• Possess good interpersonal skills, confidence, and maturity to interact effectively with all levels.