Snr IT Executive / SQL Network ERP Systems Infrastructure, Hardware, Software

Search Index Pte Ltd
Singapore
SGD 60,000 - 80,000
Job description

EXPERIENCE AND SKILLS REQUIREMENTS

  • Min Diploma in IT/ Computer Science with Strong technical knowledge of hardware, software, and network systems.
  • Good working knowledge of ERP systems and SQL Database
  • Good verbal and written communication skills
  • Good communication and written skills to effectively describe and demonstrate technical solutions to internal and external parties
  • Relevant experience in handling IT infrastructure
  • Proven experience in troubleshooting complex technical issues.
  • Excellent leadership and mentorship abilities.
  • Strong problem-solving and analytical skills.
  • Proficiency in IT support tools and technologies.
  • Effective communication and interpersonal skills.
  • Ability to manage multiple tasks and work under pressure.

KEY RESPONSIBILITIES

  • Support 30 end users and handle escalated support requests with a focus on resolving issues promptly and maintaining positive relationships with end-users.
  • Ensure high levels of end user satisfaction by delivering timely, professional, and effective support
  • Manage Microsoft 365 services, including Exchange Online, SharePoint and Teams.
  • Oversee the development, maintenance and support of ERP system.
  • Manage backup strategies for both on-premises and cloud environments.
  • Evaluate, negotiate and manage relationships with technology vendors
  • Provide high-level technical support for complex issues related to hardware, software, and network systems.
  • Perform in-depth analysis and diagnostics to address persistent or challenging technical problems.
  • Act as a point of escalation for complex or high-priority support issues.
  • Mentor and guide IT staff, providing support and training on advanced technical issues.
  • Manage and resolve critical incidents, ensuring timely and effective communication with affected stakeholders.
  • Conduct root cause analysis for recurring issues and develop long-term solutions to prevent reoccurrence.
  • Participate in IT projects and initiatives, providing technical expertise and support for system upgrades, installations, and deployments.
  • Collaborate with other IT teams and departments to ensure project alignment and successful implementation.
  • Ensure adherence to organizational policies, IT standards, and regulatory requirements.
  • Implement and enforce IT security measures to protect organizational data and systems.
  • Implement and manage backup solutions to protect critical data.

ADDITIONAL JOB INFORMATION

  • 10 mins walk shelter all the way from Yellow Circle Line MRT Station
  • Alexandra area 5 days' work week from 9am - 6pm
  • Salary Ranges from $5,000 - $6,000 with bonus and staff benefits

Kindly send us your resume; we regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

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