Desktop Support Engineer (Office hr, Up to $4,000, 1 year)

• German MNC
• Manufacturing - Fragrance and Flavor
• 1 year contract - Subjected to Conversion/Extension

Location: Woodlands

Working hours: 830am to 530pm

Job Description:

• Involved in Incident, Problem and Service Request Management.
• Provide workarounds and solutions based on Service Level Objectives.
• Clarify tickets logged with requesters and communicate about resolution progress.
• Ensure satisfactory customer service and prompt response times to the requesters.
• Communicate with user community to provide the status of open problems and the changes associated with new solutions.

Job Requirements:

• Customer service oriented mindset
• Min 2 years of relevant experience in L1/2 support
• Experience in IT infrastructure/informatics hardware (Printer, Scanners, Laptops)

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.