Front Desk and Operations Executive

Front Desk and Operations Executive – Elevate Yoga and Pilates.

We’re looking for an organized, energetic and wellness-minded multitasker with an ability to deliver top-notch customer experience.

We need someone who can juggle schedules, support our pilates and yoga instructors, look after our center, and assist our clients with the utmost care. If you’re a coordination pro with a love for movement and wellness, we’d love to meet you!

What You’ll Do:

STUDIO MAINTENANCE:

Elevate Wellness’s intent to provide a great movement experience, our Full Time Front Desk and Operations Executive are responsible for how their studio looks, feels, smells, and presents.

This includes but is not limited to:

• General housekeeping, hygiene and tidiness of the entire studio including front desk areas, practice rooms, and reformers at all times.
• Ensuring that all facilities are working well and refilled sufficiently.

CUSTOMER SERVICE MANAGEMENT:

We run on an extremely high customer service focus in the business. We aspire to provide great service every time to ensure that our clients keep coming back.

The Full Time Front Desk and Operations Executive will be responsible for managing all customer-based enquiries including:

• Maintaining a strong customer service etiquette.
• Handling our front-of-house and reception operations from greeting all members, complete and accurate data entry and session recording.
• Coordinating and managing schedules for all our instructors to ensure smooth and consistent class offerings.
• Being well versed on our current promotions, packages structure, and pricing structures.
• Attending to membership and customer service enquiries, assisting potential and current members with information, selling memberships and resolving any complaints with professionalism and care.

TEAM SCHEDULING:

Being a team player is crucial in this role. The Full Time Front Desk and Operations Executive is required to provide a hospitable environment for our clients and team. This includes:

• Scheduling the Front Desk and Operations working schedule and uploading these shifts onto our platform so that it can be viewed by our yoga and pilates teachers for completion of payroll.
• Covering shifts when required.
• Helping out in any way possible as requested by the Operations Manager.

OTHER TASKS:

• Working with the Operation Manager and Instructors to create engaging, authentic and educational content for social media and support in sharing user generated content.
• Fostering an inviting and energetic atmosphere where both members and staff feel at home and motivated to reach their wellness goals.

What You Bring:

• Strong organizational skills, with a talent for scheduling and coordinating across teams, services and platforms.
• A passion for health, wellness, and movement—especially in yoga or pilates.
• A detail-oriented and friendly approach, with an innate ability to provide exceptional customer service.
• Willing and able to work rotating shift hours.
• Flexibility and adaptability, with a positive attitude that fits our community-first culture.

What We Offer You:

• A supportive, inclusive work environment where wellness and community are at the heart of everything we do.
• Opportunities for growth and development within the company, including skill-building certifications.
• Access to a range of classes and facilities so you can pursue your own wellness goals.
• A chance to work with a team that’s as passionate about wellness and health as you are.

Ready to play an essential role in Elevate Yoga and Pilates Operations?

Join us, and help create an environment where wellness thrives!

Email your CV to felicia@elevatewellness.sg

Job Type: Full-time

Pay: $2,200.00 - $2,700.00 per month

Benefits:

• Complimentary yoga and pilates class
• Performance bonus
• On-going training

Working Schedule:

• Customer service hours
• Day shift/system
• Weekend availability

Supplemental Pay:

• Performance bonus

Experience:

• Similar experience in the wellness/yoga/customer service/retail industry will be an added advantage.

Work Location:

• In person
• Punggol Waterway
• North East Region