Network Engineer (Ref 25828)

Responsibilities

1. Analyze helpdesk (Level 1 support) via phone or email requests promptly and provide solutions; follow up on helpdesk for technical support on all Business Unit Products and Solutions.
2. Prepare for the commissioning, de-commissioning, and tech refresh of network devices.
3. Facilitate problem solving and collaboration, providing fast break-fix solutions and service.
4. Ensure network platform is functioning properly at the customer site.
5. Maintain the availability of network operations, including network-related incident and change management in accordance with stipulated Service Level Agreements.
6. Provide preventive maintenance such as patching and firmware updates for network devices.
7. Ensure network infrastructure complies with security policies.
8. Prepare and maintain assets to ensure availability and update capacity reports.
9. Update process and procedural documents.
10. Support and assist in product/solution demonstrations, proof of concepts, and installation for customers & resellers.
11. Any other ad-hoc duties as required or assigned.

Requirements

1. Bachelor’s degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT, Engineering, or its equivalent.
2. At least 1 year of experience in network support.
3. Good knowledge of the following, but not limited to:
1. Firewall technologies (high availability, virtual firewall concept).
2. IP load balancer.
3. Campus Network Design, Distribution and core switches, Wireless.
4. Network Access Control.
5. Router configuration (high availability).
6. LAN and WAN administration.

Licence no: 12C6060