Computer Operator (Command Center)

Responsibilities

• Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM, and network equipment, and react to exceptions in accordance with Standard Operating Procedures.

• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance with Standard Operating Procedures.

• Manage IT-related incidents and problems reported via phone call or e-mail.

• Maintain Incident Logs for incidents and problems for all software, hardware, and applications.

• Perform job submission, backup, recovery, and restart in accordance with SOP or approved ad-hoc request.

• Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance with Standard Operating Procedures.

Requirements

• Minimum 2 years hand-on IT Operations working experience of 24x7 rotating shift work in Command Center.

• Proficient in using MS Office (Excel, Word, and PowerPoint).

• Good communication and interpersonal skills.

• Proven ability to work independently and under pressure.

• A good team player.

Technical Skills

• Knowledge or hand-on in system platform operating (AS400, Mainframe, and Unix/Linux).