E-Commerce Manager

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Primary Relationships
The position reports to the Directorate.

Operation

• Lead an e-commerce team and oversee the day-to-day operations of our E-Commerce platforms.
• Coordinate order processing, ensure accurate product fulfilment.
• Collaborate with marketplace's logistics team to ensure accurate pick up and delivery of orders. Monitor and process orders tracking and delivery status.
• Address customer inquiries, handle returns, exchanges, and refunds in line with company policies.
• Review product listings, ensuring accuracy in descriptions, images, and prices.
• Work with marketplace's Account's manager to drive promotional campaigns.
• Monitor and update warehouse inventory, and order stock from local suppliers.
• Ensure product fulfilment and accuracy for outbound shipment of retail sales.
• Work with management to decide product range and availability.

Marketing

• Understanding and management of Lazada Sponsored Solutions and Shopee Ads is a must.
• Develop and implement marketing plans across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, and social media to develop and implement marketplace-related collaterals and plans.
• Oversee product prices and applied discounts. Conduct bi-weekly reporting and data analysis on marketplace performance, identifying areas for improvements and optimisations.

Personal

• Create and plan work schedules for staff.
• Conduct personnel performance appraisals to assess training needs.
• Any duties as assigned.

Requirements

• 5 years working experience.
• At least diploma qualifications.
• Strong operational execution abilities.
• Understanding of online marketplace platforms such as Amazon, Lazada, Shopee, and TikTok.
• Problem solver, with strong time and project management skills.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Human Resources Services