Duty Manager / Officer, Guest Services (Great World Serviced Apartments)

This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.

Responsibilities:

Administration duties:

1. Tabulation of monthly birthday report.
2. Sorting of daily mails for residents.

Front Office & Cashiering duties:

1. Attend to resident's check-in and check-out.
2. Handle cashier duty, i.e. Payment received from residents.
3. Prepare arrival and departure documentation.
4. Assist with programming of keycards.
5. Handle residents' requests and complaints promptly and courteously.
6. Handle incoming calls.
7. Provide information on facilities, services, places of interest and events to residents when required.
8. Respond to emails from residents and other departments.
9. Coordinate with other departments to resolve residents' feedback or complaints.
10. Posting of miscellaneous transactions and receipts in system.

Resident Events and Children's Activities:

1. Participate in the brainstorming session and provide suggestions for monthly resident events and children's activities.
2. Assist with the sourcing of services and products for the events and activities.
3. Execute and participate in the events and activities.

Facilities:

1. Assist with daily routine inspection for facilities and report on defects.
2. Perform daily cleaning of Starbucks self-serve kiosk.
3. Assist residents with booking of facilities (Tennis Court, Collab, Meet & BBQ) and preparation of facilities prior to commencement of booking session.

Minimum Requirements:

• At least 2 years of experience in hotel / serviced apartments / customer service.
• Minimum GCE ‘O’ Level or Diploma in Hospitality / Tourism.
• Any 5 days work week including weekends and public holidays.
• Shift work (7:30am - 4:30pm / 1-10pm).