Duty Manager

Location: Singapore

Hotel: PARKROYAL COLLECTION Pickering, Singapore

Job Grade: Full-time

Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building. Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2024’ title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern, and efficient service and a team of hotel associates who find joy in real connections.

The Role

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy, and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security, such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handling matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.
• Be alert and report any faults, defects, and unusual activity of the property to relevant departments.
• Maintain cash float amount in accordance with expected occupancy. Authorize rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organizing, and conducting OJT.
• Monitor room inventory closely to ensure maximum utilization of rooms to generate higher revenue. Assist to maximize revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in coordination with the security department.
• Follow up on credit limit report, ensure all guests' balances are checked daily.
• Counsel, coach, and mentor individual associates as required to drive initiative, performance, and consistency.
• Ensure that the hotel’s properties and facilities are protected and kept in good working condition. Report any loss or damage to the hotel’s properties and facilities promptly and appropriately.
• Carry out any other reasonable duties and responsibilities as assigned by superior.

Talent Profile

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions.
• Prior experience in a 5-star hotel will be of an advantage.
• Proficient with Opera system.
• Customer service centric with high level of flexibility & adaptability.
• Able to work under pressure & in a fast-paced environment.
• A strong team leader & team player.

How to Apply

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.