DOLCE & GABBANA Campus Trainer (Singapore)

DOLCE & GABBANA TRADING MALAYSIA SDN. BHD

As a Campus Trainer, you will be responsible for defining, planning, and implementing the strategic learning journey and growth mindset of our retail community across the region. You will leverage your expertise to partner with internal business partners as well as utilize your experience to develop a deep understanding of the business learning needs in order to drive business performances.

You will be required to adapt to a fast-paced work environment, with a diverse mix of talents in the store teams.

Main Duties & Responsibilities

• Support Regional retail stores network to achieve Regional business performance through the implementation of elevated customer experience and adhering to global standards.
• Analyse overall business performance and design training action plans according to the Regional Retail strategy aligned with Global Training guidelines.
• Roll out Global Retail training modules according to the Regional Retail strategy.
• Support and implement new projects by Global Retail training.
• Collaborate with other Regional and Global departments: Human Resources, Operation, Visual Merchandising, Merchandising, Customer Relationship Management.
• Support product training for seasonal collections (in collaboration with local Merch team).
• Ensure CRM activities and tools are fully implemented.
• Support and cooperate with Human Resources, Operation, Visual Merchandising, Merchandising, Customer Relationship Management team for new store opening/popup or stores relocation.
• Build brand engagement through learning engagement and creating positive and safe learning environments conducive for learning.
• Coordinate and deliver training activities in the Region, travel to check stores network performance and provide feedback.
• Organise regular meetings with Retail stores managers to define and follow up training action plan and strategy.
• Provide quantitative and qualitative reports to Regional Retail Director and Global Retail Training Director.
• Engage and ensure participation of all key Regional stakeholders.

Job Qualifications & Specifications

• Training & development background is essential, with at least 5 years’ experience.
• Minimum 3 years of training experience in preferably retail industry.
• Rich experience and knowledge in luxury retail.
• Energetic, positive, mature, analytical and passionate about training and developing people with a strong ability to transfer knowledge and inspire people.
• Accountability & Ownership.
• Good team player and people management.
• Proactive attitude and excellent communicator.
• High agility and adaptable.

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