Documentation and Printer Office Support Staff

- Up to $2,100 + Completion Bonus!
- KPI Incentives
- Transport Allowances
- Mobile Allowances

• Working location: Mapletree Business City
(Staff will be required to travel to various sites as support for current on-site teams).

• Working hours: Mon - Fri, 9am - 6pm
• 1-year Contract, renewable / convertible to full time

Key Responsibilities

1. Top up consumables at each device location, and replace items as needed.
2. Resolve paper jams, perform routine device cleaning, and replace worn or damaged parts.
3. Provide customers with guidance on device functionality, operation, and usage.
4. Coordinate with vendors for technical support and maintenance of devices and branded software.
5. Promptly report any customer dissatisfaction to the manager for timely resolution.
6. Assist with the collection and submission of device usage reports when required.
7. Conduct initial troubleshooting for device issues, or deploy spare units as directed by the manager.
8. Perform preventive maintenance on devices in accordance with established procedures.
9. Provide training to end-users on the proper operation and maintenance of devices.
10. Site visits to ensure smooth device operation and provide on-site support.

Qualifications & Requirements

1. Minimum NITEC qualification in any field.
2. Candidate with no experiences are welcome to apply.
3. Basic computer literacy and proficiency with common software applications.