Director, Operations and Support

Acting as the key consultant to assigned franchised Wyndham Hotels & Resorts properties within the region. Establish, support and maintain relationships with the existing and new key stakeholders in the assigned hotels (hotel GM / department heads and respective owners) and the respective internal departments to add true business value in respect to both the WHR Corporate and the operating business of the Hotel. Using the professional knowledge to make sure the hotel operations align with WHR standards as well as maximize the brand value for the hotel owners.

KEY RESPONSIBILITIES

• Work with the owner and other stakeholders to ensure an engaged opening. This process to be started as soon as the project is handed-over from Opening team.
• Ensure that all required standards are met to be a Wyndham branded hotel and associates are adequately trained for the hotel to join the Wyndham family before the opening dates are finalized.
• Work with internal departments to provide consultation on all aspects of the hotel operation including marketing, human resources, engineering, and food & beverage as well as general operations and aiding in strategic decision making.
• Implement revenue management tools to increase ROI for owners and hotels and add value to the different brands.
• Improve accounts receivables performances within the region.
• Retain the properties with possibilities to quit Wyndham system.
• Make sure hotels are opened & operated with WHR standard.
• Conduct site inspection to operating hotels and make sure QA standard is closely followed in the hotels.
• Develop & maintain strong relationships with Hotel Owners, General Managers and key relevant Department Heads as well as internal associates.
• Support on hotel onsite trainings and WHR regional training programs whenever needed.
• Provide general guidance and review on hotel system contribution whenever necessary.
• Carry out duties/projects as assigned by line manager from time to time.

QUALIFICATIONS & REQUIREMENTS

• At least 15 years and above hotel operational experience is required, Sales & Marketing background would be a plus.
• College degree, preferably in Hotel Management
• Goals oriented & result driven, proven record of successfully running a hotel is a must.
• Good communication in both Chinese & English (orally & written)
• Presentable, positive, confident and self reliant
• Good influencer and advisor to both external hotel owners and internal associates.
• Understand the hotel business and operational concepts and can apply these to create and drive profitability and growth.
• Able to undertake travel both within the region and internationally up to 50% of the time
• Previous exposure to the complexities of franchising would prove beneficial