Director of Operations

Job Title: Director of Operations ($6000-$8000)

Job Type: Full-time

Job Summary:

We are looking for an accomplished and strategic Group Operations Director to lead and manage the operations of all hotels within our group. This pivotal role is responsible for ensuring the highest standards of service, operational efficiency, and profitability across all properties. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a proven track record of driving business success at a multi-property level.

Key Responsibilities:

• Strategic Leadership: Develop and implement the overall operational strategy for the hotel group, aligning with the company’s vision, mission, and financial objectives.
• Operational Oversight: Oversee and coordinate the operations of all hotels in the group, ensuring consistency in service standards, guest experience, and operational procedures.
• Performance Management: Monitor and analyse the performance of each hotel, identifying areas for improvement and driving initiatives to enhance profitability and operational efficiency.
• Budget and Financial Management: Work closely with the finance team to develop and manage budgets, ensuring that all hotels meet or exceed their financial targets.
• Talent Development: Lead, mentor, and develop hotel General Managers and their teams, fostering a culture of excellence, accountability, and continuous improvement.
• Compliance and Standards: Ensure all properties comply with health, safety, regulatory, and brand standards, conducting regular audits and implementing corrective actions where necessary.
• Expansion and Growth: Collaborate with the executive team on business development opportunities, including the acquisition or development of new properties within the group.
• Crisis Management: Lead the group’s response to operational crises, ensuring that all properties are prepared for and can effectively manage emergencies or unexpected challenges.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; an MBA is preferred.
• Minimum of 5 years of senior leadership experience in hotel operations, with a track record of success at the regional or group level.
• Extensive knowledge of hotel management systems, financial management, and operational best practices.
• Proven ability to lead large teams, manage multiple properties, and drive business success.
• Exceptional strategic thinking, problem-solving, and decision-making skills.
• Strong communication, negotiation, and relationship-building abilities.
• Experience in managing budgets, financial reporting, and achieving financial targets.
• Willingness to travel frequently and manage operations across multiple locations.

Qualifications:

• Proven experience in a senior operations role within a large hotel group or hospitality brand.
• Strong leadership and team management capabilities.
• Deep understanding of the hospitality industry, including trends, challenges, and opportunities.
• Commitment to delivering exceptional guest experiences and driving operational excellence.
• Ability to work effectively in a fast-paced, dynamic environment.

Benefits:

• Competitive salary and executive bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement within the company.