Director of Housekeeping

At Shangri-La Singapore, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work-life balance, and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat, whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Director of Housekeeping to join our team!

The Director of Housekeeping is responsible for the overall smooth running of the Housekeeping operations of the Hotel and Serviced Apartments/Residences on a daily basis by ensuring that all operational procedures and service standards are maintained by each and every staff/section.

Key Responsibilities:

• Planning, organization, and supervision of the cleaning and maintenance work throughout the Hotel or Resort. Specific responsibilities include guest rooms, public areas, back of the house areas, linens, and uniforms.
• Financially responsible for all expenses of the department including labour, fixed and variable expenditures.
• Conducts shifts’ briefing to ensure important information such as guests, group arrivals/departures, and events are cascaded to all colleagues.
• Initiates and maintains effective communication between the Housekeeping Department and all other departments.
• Maintains department organization and manning level with productivity to ensure smooth operation based on forecasted occupancy and traffic.
• Reviews and updates, as necessary, procedures concerning the stocking, care, and control of uniforms, linen, and supplies.
• Inspects the lobby, public areas, and heart of house, taking corrective actions when needed.
• Inspection of VIP rooms and all F&B outlets/banqueting areas; corrective actions to be taken when needed.
• Handles guest complaints effectively and efficiently by being responsive, receptive, and analytical. Within the limitation set, he/she should make quick and wise decisions to ensure total guest satisfaction whilst protecting the hotel property.
• Supervises, guides, schedules, disciplines, and evaluates all staff in the Housekeeping Department.
• Ensures the highest level of safety and security by facilitating effective training programmes that deliver a high degree of awareness amongst staff.
• Maintains the department’s key control procedure.
• Checks and maintains that all hygiene rules and regulations are strictly adhered to.
• Leads/assists in epidemic prevention tasks, including self-protection/disinfection/emergency response tasks.