Be a Part of Something BIG!
The Director, Infrastructure Engineering is accountable for transforming Singtel IT endpoints to meet the business needs in collaboration, mobility, unified communication & productivity enhancement. The goal is to constantly improve the overall user experience and satisfaction while using Singtel endpoint devices.
This role is responsible for leading and managing all IT endpoint operations and projects to constantly improve the overall user experience in using Singtel endpoint services. The role requires consistent and regular feedback and review with our internal stakeholders and users across multiple locations. In addition, the role is responsible for the day-to-day endpoint service availability and improvements include active management of partners and service providers supporting the applications and infrastructure in the following service domain:
The scope covers more than 8000 users across all Singtel offices as well as overseas locations (eg. Off-shore call centres, delivery centres, SGO, etc).
The position is expected to manage a team of up to 40 headcounts, budgets and contracts related to endpoint services. As a key member of Technology Infrastructure Leadership Team, the Director must be able to work across cultural boundaries supporting a hybrid on-shore / off-shore delivery model.
Make an Impact by
Service Levels
The role is responsible for ensuring that the in-scope infrastructure performs to or above agreed Service Levels with Singtel businesses and subsidiaries.
Capability - Internal
The Director for IT Endpoint Services is responsible for continuous improvements in internal capability to ensure that Singtel Group IT maximizes the business values from the use of emerging digital technologies.
Capability - External
The Director for IT Endpoint Services is responsible for achieving the maximum possible value for its externally allocated operational budget.
Infrastructure Lifecycle Management
The Director for IT Endpoint Services, in partnership with Infrastructure Architecture, is responsible for the ongoing lifecycle of IT Endpoints within the Group IT portfolio and must ensure that the infrastructure is at supported levels and has enough capacity as to not impede business usage.
AOP Planning & Execution
The Director for IT Endpoint Services is responsible for ensuring that capacity growth and all infrastructure remediation capital is allocated and executed efficiently to maximise the reduction in operational risk across the infrastructure portfolio.
Delivery
The Director for IT Endpoint Services is responsible for ensuring that project/programs include the retiring or remediation of existing and related systems
Skills for Success
Rewards that Go Beyond
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