Director/Head of Operations

Our Client

The Talent People is representing our client, a premier hospitality destination in Singapore, tailored to meet the needs of business professionals and corporate clients. Strategically located in the heart of the city, the hotel offers a perfect blend of modern sophistication and operational efficiency. Renowned for its exceptional service and state-of-the-art facilities, our Client is the preferred partner for corporate events, business stays, and seamless hospitality solutions.

About The Role

As the Director / Head of Operations, you will oversee the seamless daily operations of our client's hospitality and healthcare facilities. Reporting directly to the General Manager, this pivotal role requires a leader with a unique blend of 5-star hotel management expertise and experience in acute healthcare environments. The ideal candidate will be an adaptable, dynamic professional who can excel in a fast-paced and diverse operational setting.

Key Responsibilities:

1. Operational Leadership: Direct and oversee operations across hospitality and healthcare facilities, ensuring exceptional service delivery and operational efficiency.
2. Team Development: Mentor and lead department heads, fostering a collaborative and high-performing work culture.
3. Guest and Patient Experience: Drive strategies to enhance customer satisfaction in both hotel and healthcare environments, addressing feedback promptly and effectively.
4. Compliance and Standards: Ensure adherence to hospitality and healthcare regulations, as well as internal quality standards.
5. Strategic Execution: Work closely with the GM to align operational strategies with organizational goals, focusing on innovation and adaptability.
6. Financial Management: Oversee budgets, control costs, and optimize resources to achieve financial objectives.

Experience Required:

1. Minimum of 8-10 years in Hotel and Healthcare Operations Management, preferable with 3 years experience in a leadership role within a luxury or upscale hotel.
2. Experience in acute hospital operations or healthcare service management is highly desirable.
3. Proven ability to lead and motivate diverse teams, with a focus on employee development and engagement.
4. Deep commitment to delivering exceptional guest experiences, with a proactive approach to service improvement.
5. Strong understanding of financial management, including budgeting, forecasting, and cost control.
6. Excellent analytical and decision-making abilities with a track record of effectively resolving operational challenges.
7. Superior interpersonal and communication skills, capable of engaging effectively with guests, staff, and other stakeholders.
8. Familiarity with Hotel and/or Healthcare Software systems.

Education/Qualification

1. Bachelor’s degree in Hospitality Management, Business and/or Healthcare Administration, or a related field.
2. Relevant certifications or advanced training in Hospitality and/or Healthcare management is advantageous.

Why This Role?

This is a unique opportunity to merge expertise in luxury hospitality and acute healthcare into a transformative leadership role. If you are an adaptable professional with a dynamic outlook, we invite you to shape the future of operations with our Client.