Director, Credit Product Management

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Team Summary

The Card Product group manages the deployment and optimization of Visa’s core products base consisting of Credit, Debit and Prepaid payments solutions globally. The team is also responsible for the development and deployment of innovation across this product suite. To do this, we work in close partnership with Visa clients and key internal and external stakeholders across the globe. We are also the team responsible for leading the transition of conventional card-based solutions onto digital form factors, ensuring Visa payments solutions remain the market-leading way for consumers to spend their money and manage their payments across Visa’s global regions.

Director, Credit Product Management (AP) does at Visa:

Reporting to the Head of Core Product Management, AP, the role-holder will be responsible for initiatives across three broad areas of responsibility:

Credit Product best practices, leading identification, development and execution of Credit product best practices to drive improvements in usage, activation and preference for Visa amongst issuers and consumers

Drive credit innovation, through leadership for the AP region, of initiatives within the Visa 2030 strategy to expand Credit across traditional credit card issuance and the provision of credit outside of credit card issuance

Facilitate Visa thought-leadership, working closely with in-market teams in AP to develop a clear point of view on the direction of credit, working closely with Global counterparts. The role-holder will lead a small team of direct reports and will work closely with in-market colleagues across AP, in other Visa regions and in the Global team to develop end-to-end consumer experiences that drive client preference for Visa as a strategic partner and make us an enabler of superior value propositions for digitally-enabled consumers.

An essential part of Visa’s success is the establishment and application of rules and standards, to ensure a uniform, reliable point-of-sale UX, both online and offline. The Director will be responsible for efficient administration of these Rules and Standards as they pertain to Credit Products, ensuring that the Rules are fit-for-purpose, while also ensuring their efficient operation and administration.

The role-holder will be responsible for the identification, development, commercialization and launch of new ways to grow the consumer credit business as part of Visa’s 2030 corporate strategy, working closely with in-market teams and with global counterparts as well as Visa issuers to expand “credit-card” issuance, as well as newer ways of efficiently facilitating the provision of unsecured credit.

As part of this role, the Director will also be responsible for facilitating the collation, analysis and dissemination of best practices and recommendations for optimal Credit Product performance both internally within Visa, and as a thought-leader externally, working closely with Visa Consulting & Analytics.

You will need to be highly collaborative and will be the key interface between the market teams and Visa’s global team to ensure our platforms drive product differentiation, consumer activation and engagement

As well as working with in-market, client-facing teams, your team will work closely with in market colleagues, Corporate Strategy, Marketing, Client Services, Finance, Pricing, Legal and Compliance.

Why this is important to Visa

Credit Products are one of the key basis for Visa’s business globally and encompass conventional card-based credit programs as well as newer solutions such as Instalments. Consumer credit spans most life-stages and income segments in all Visa’s markets from entry-level credit products through to solutions designed to meet the needs of Ultra-High Net Worth consumers and as such is a key platform for revenue generation and consumer engagement for Visa and our clients. As the largest of Visa’s solutions sets, Core Products offer Visa the most visible and impactful opportunity to drive digital payments enablement and thus is a key part of our digital migration strategy.

Qualifications

What you will need:

• 12-15+ years of experience and at least 8 – 10 years of experience in the payments industry, preferably in product development, product management & strategy
• Experience in financial services, fintechs, telecom, retail and ecommerce will be an advantage
• Proven experience in P&L ownership & sharp understanding of macroeconomics, consumer behavior, product operations, business processes
• Established credentials in delivering product & business solutions and keen interest in payment technology & innovation
• Understanding of network product, rules, technology will be advantageous
• Strategic thought leadership coupled with execution bias to drive initiatives and meet key result areas
• Sound business acumen, analytical skills and keen understanding of new technology payment business models and profitability drivers
• Understanding of Visa business and organization strongly preferred

What will also help:

• Master’s Degree in business, engineering or a related field

Projects you will be a part of:

• Leadership of a small team of payments subject matter experts in Singapore, providing advice and guidance on Product Development, Campaign Management, project management and initiative execution
• Development, roll out and monitoring of financial performance indicators for core products across segments, consisting of gross/net revenue targets, A&P budgets, product metrics
• Leading the development and execution of our strategy to expand credit across the region in collaboration with in-market colleagues – both through already established channels as well as newer routes to market
• Development and execution of Visa’s strategy to expand credit and development of our ‘future of Credit’ thought leadership positioning for industry and media consumption
• Launch of new solutions based on cross-functional collaboration using Visa’s products and capabilities or through fintech, loyalty partners, merchant co-brand partners and other third parties
• Global ownership of Visa Rules, including taking responsibility for any updates and innovations to drive Product Rule flexibility where necessary
• Provision of Subject Matter Expertise (SME) support on client activities, client consultation and project delivery across all of Visa’s global regions
• Drive Visa preference amongst our issuing client base through all of the above and working in close collaboration with our Relationship Management and other client-facing teams
• Business planning, management reporting, analytics, budget management and adherence to compliance standards across all activities