Director, Credit Card - Product Management

JOB SUMMARY

• Support, facilitate, and ensure execution of Group strategy for Credit Card businesses that:
• Optimizes financial performance & returns in key markets across regions and in timely manner & within budget.
• Drive delivery of Affluent credit card launch across key markets centrally.
• Collaborate with country stakeholders and group peers & seniors in providing steer.
• Responsible for end-to-end delivery across multiple & parallel streams of product launch.
• Work closely with Squad in ensuring Technical requirements/enhancements delivered/enabled.
• Manage day-to-day BAU matters relating to affluent CC as product SME.
• Support COE hub model to lead all CC product related initiatives centrally.
• Implement common standards in reviewing & reporting products performance vertically.
• Delivery of affluent card CVP.
• Support conceptualization, formulation, and eventually implementation of new CC product vision.

RESPONSIBILITIES

Strategy

• The role holder is responsible for developing, driving, and delivering Affluent card product in key markets centrally to support Bank's affluent growth agenda for WRB globally.
• The role would also be working with country CC teams to drive its transformation towards growth & profitability, ensuring alignment of these strategies with relevant country level stakeholders and close partnership with the markets on execution, along with associated financial and non-financial targets and reviewing performance against these targets.

Business

• The role holder is directly accountable for delivering Affluent credit card launches across markets. He/she is also the subject matter expert for Credit Cards product management, with accountability of CC performance from both singular vertical standpoint at product level as well as segment-wise in growing Wealth for our affluent base.

Processes

• Establish and implement common standards for product performance review & evaluation - both at launch as well as post launch monitoring.

People & Talent

• Lead by example, set appropriate tone & expectations from team, and work with partners' alliance/support. Ability to collaborate cross geographies, functions, and levels. Respect differences in cultures & opinions to promote an inclusive environment where all can drive toward common goal.

Risk Management

• Partner with stakeholders for a robust risk management environment by identifying key risks and issues and ensuring effective mitigating measures and controls are implemented as necessary & appropriate.

Governance

• Develop and implement a clear structure of accountability to ensure country teams can perform their roles efficiently & successfully, and there is clear oversight and decision making. Take full ownership for assessing the effectiveness of arrangements to deliver effective governance, oversight and controls in business, and if necessary, oversee change in these areas.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group CCPL Head
• Group Segment Strategy
• Country teams (Credit Card & Affluent Segment)
• Tech chains with One Delivery
• All LoDs - BRM, OR, RSR, CFCC, GIA

Other Responsibilities

• Here for Good - Support new strategic initiatives in driving growth with agility and flexibility.
• Do the Right thing - Act with integrity and lead with courage, especially in protecting our clients & the Bank.
• Never Settle - Be relentlessly obsessed with client experience excellence in all that we do.
• Better Together - Collaborate with internal & external stakeholders to achieve win-win outcome for all.

Our Ideal Candidate

• 10 plus years of experience in a bank, especially in FI.
• 8 plus years in credit cards / unsecured lending preferably.
• Strong understanding of analytics and solid numerical skills.
• Excellent interpersonal, communication, negotiating and influencing skills.
• Positive attitude, high energy, ability to multi-task under pressure.
• Growth mindset, embrace change, challenge status quo with constructive feedback to achieve win-win.
• Leadership qualities.

Role Specific Technical Competencies

• Complex project management skill.
• Business acumen for Credit Cards with Product management experience.
• Product management.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers