Director, Business Continuity and Operational Resilience, CIB Coverage

Job Description

JOB SUMMARY

• The CIB Coverage COO team works with the CIB Coverage department to maximize the performance of the CIB Coverage business, partnering with the functions and geographies. The Client Coverage COO Conduct and Control team focuses on aspects of business risk management with particular emphasis on (i) Conduct and Culture (ii) Non-financial risk management and (iii) Governance. This is executed through activities like leading the CIB Coverage Non-financial risk committee (NFRC), Group Conduct forum and working with the functions to ensure effective risk governance, building the foundations for future growth.

As such the Director, Business Continuity and Operational Resilience, CIB Coverage will:

• Drive, implement and execute Group process owner responsibilities (GPO) for CIB Coverage Business Resilience and Third-Party Risk Management (TPRM) as a delegate.
• Act as a main point of contact for CIB Coverage Operational resilience, Business continuity, Crisis management, Operational continuity in resolution (OCIR) and TPRM matters, managing stakeholders across other CIB process/product owners (first line) and Risk Framework owners (second line).
• Support Resilience and TPRM initiatives and capabilities to meet internal and regulatory guidelines on related Group Resilience and TPRM framework, policies and standards.
• Co-ordinate and involve in Operational resilience initiatives/working groups/forum through collaboration with stakeholders to meet resilience regulation and CIB-wide priorities.
• Ensure the end-to-end Operational Resilience and TPRM governance of CIB Coverage COO processes.
• Support the Coverage Product Owners in development of Coverage system capabilities both from Technology and Business resilience lens to ensure that effective operational controls, processes and systems are in place and adhered to.
• Support the Product Owners to address critical vulnerabilities to relevant business services and are appropriately prioritized in the relevant QPR.
• Collaborate with other Business teams to ensure critical dependencies outside CIB Coverage are appropriately prioritized and covered in the relevant CIB workstreams.
• Manage the relevant risk treatment plan, enhance controls with new regulatory requirements to mitigate risks and escalate risks related to Operational resilience and TPRM, where required.
• Support the Head, Conduct, NFR and Governance, CIB Coverage in other non-financial risk responsibilities, activities and initiatives, where required.
• Support the TPRM optimization agenda pan CIB to ensure that any gaps against the standards are highlighted and addressed across all third-party types.
• Create and oversee third party dashboards for Coverage and be able to extract meaningful inputs across Coverage business, Ops and technology.
• Have a good understanding of the Supply Chain Management (SCM) process on SCBuy, Intra Group Arrangements (IGA) and Non-vendor process on Redux and be able to provide insights on the journey to the TOM.

RESPONSIBILITIES

Strategy

• Support the holistic Resilience and TPRM governance framework for CIB Coverage, through understanding Coverage’s strategy, the flow of reporting information within Coverage COO and understanding the delegations of authority / stakeholder landscape for Coverage.
• Provide oversight of Resilience, TPRM and other non-financial (Operational, Compliance and Conduct) risk matters within Coverage to ensure appropriate information is consolidated on an ongoing basis, to support effective conduct risk management practices.
• Act as main point of contact for all Coverage-related Resilience and TPRM governance & issues.
• Work closely with CIB Resilience/TPRM leads and other CIB Business Segment Leads across Markets, Transaction Banking etc., in the roll out of pan-CIB actions/initiatives to establish and maintain a robust risk framework within CIB.
• Manage and maintain the Group Resilience, TPRM and relevant non-financial Risk Registers, in accordance with the requirements specified in the relevant Group policy/frameworks/standards and prudential regulations.

Processes / Process Owner (where applicable)

• Support the GPO for Coverage Operational Resilience and TPRM in the implementation of Group policies standards, Group and Local regulatory requirements through prioritisation within applicable Programmes and subsequent execution by relevant squads.
• Establish and execute TPRM responsibilities through a risk and control framework relating to non-vendors risks, identified issues for appraisers, Exit management plans for vendor arrangements.
• Support TPRM change and existing initiatives, with the aim of uplifting, including valuers/appraisers’ approach, Redux cleanup, Intra-Group arrangements remediation etc.
• Assess the risk materiality and impact (Inherent and residual risks) arising from Resilience and TPRM and draft risk treatment plans, where risks are elevated.
• Perform end-to-end GPO responsibilities like Risk and Control self-assessments (RCSA), monitoring of control environment, ensuring the controls are effective through designing and maintaining of their outcomes.
• Recommend additions/enhancements/changes to the Operational Resilience and TPRM policy, standard, guidelines, procedures, and controls as applicable.
• Monitor Group Operational Resilience and TPRM risk profile within CIB Coverage and report any heightened risks or non-compliance to the second line.
• Participate and represent CIB Coverage in Operational Resilience and TPRM working groups to provide updates and influence positive outcomes for the Business.
• Support in the design and implementation of operational resilience KRIs, KCIs and other risk ratings/assessments, as well as process designs using available MI across CIB Coverage.
• Provide inputs to non-financial risk governance activities like Top-down review and Coverage process universe refresh.
• Draft ad-hoc papers for noting/escalation to Coverage non-financial risk committee (NFRC) to address any thematic or hotspots of key risk areas.

Business

• Implement bank-wide guidelines, and controls into Coverage, develop and/or adapt training materials and templates for Group operational resilience and TPRM to ensure effective integration into business change processes.
• Ensure appropriate consultation with Cluster and Country Coverage stakeholders though working closely with Risk and Control leads and support functions.
• Help drive the Resilience and TPRM agenda and align between group and Regional/ Country oversight.
• Embed new regulatory requirements and uplift existing processes on business continuity management, crisis management, OCIR, vendor (including Exit management plans), non-vendor, intra-group, Redux and valuers/appraiser’s approach.
• Support Product Owners’ review and challenge of Important/Critical business services and impact tolerance thresholds proposed by the business. Identify strategic changes or vulnerabilities requiring remediation.
• Support the Product Owners on QPR/NFRC submissions related to Operational risk treatment, improvement actions and monitoring of risks.
• Assist implementation of controls within the business to maintain and periodically review Important/Critical business services and Impact Tolerance thresholds as part of the business change management process.
• Participate in Resilience and TPRM related workshops, including pan-CIB initiatives, exercises and scenario testing to identify vulnerabilities in resilience of operational assets (Data, Technology, Third party arrangement, people, property etc.)

Risk Management

• Provide advice to stakeholders on information relating to Group Resilience and TPRM risk management requirements.
• Support the design and implementation of monitoring in the business to identify changes to the risk profile of operational assets such as high criticality systems, SLAs, organisational design, movement of operational capability.
• Support the Product Owners to embed group and country level capability applicable where there is a downstream dependency of Coverage services to respond and recover from natural disasters, market events, external attacks and topical situations such as elections.
• Drive and execute Coverage Operational Resilience Response & Recovery Plans, Crisis Management Plans, Playbooks/Runbooks and TPRM related initiatives.
• Support the Group Process Owner for Coverage Client Service Resilience where there are crisis exercises within the CIB Crisis Management Group and support preparation for crisis exercises on a regular basis to ensure preparedness for any contingency.
• Collaborate with stakeholders across the three lines of defence to understand the current gaps in the Resilience and TPRM risk framework across Coverage & CIB.
• Maintain and improve non-financial risk reporting requirements and generate high quality papers/reports for committees and governance forums.
• Highlight risks to management and actively monitor them to reduce the likelihood of occurrence.
• Manage regular communication of status updates to key stakeholders including Senior Management through presentations and reports.

Governance

• Prepare and review suitability and quality of packs and dashboards prepared and enforce high standards.
• Link Resilience and TPRM risk remediation and actions taken to the wider non-financial risk profile to manage the Coverage business risks.
• Support the Head, Conduct, NFR and Governance, CIB Coverage in other non-financial risk responsibilities, activities and initiatives where required.
• Awareness and understanding of the Enterprise risk management framework and good understanding of Operational risk framework.
• Awareness of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead CIB Coverage to achieve the outcomes set out in the Bank’s Conduct Principles as guided by the Group Conduct risk management standard.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• Coverage and Coverage COO MT.
• Cluster/Regional/Country Risk and Control Heads and Business planning managers.
• First line stakeholder: Group Operational Resilience team & Group TPRM/SCBuy/Non-Vendor/Vendor/Redux teams.
• Second line stakeholders: Operational Risk and Compliance.
• CIB Operational Resilience and TPRM Leads.
• NFRC Committee members.
• Coverage Network.
• Global Business Services.
• Global Process Owner Delegates.
• Group Internal Auditors, External Auditors.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Group Coverage COO team.
• Perform other responsibilities assigned under Group, Business or Functional policies and procedures.

Our Ideal Candidate

• 10+ years of relevant work experience in banking and financial services.
• Relevant working experience in Business Operational Resilience and Business Continuity, Third party risk management and Group process owner/first line roles.
• Knowledge of CIB Coverage business and Credit Operations processes. Additional knowledge of SCB’s architecture, processes and systems is an advantage.
• Highly effective in communications skills both verbal and written.
• Highly proficient in Microsoft Office (Word, PowerPoint and Excel).
• Strong understanding of the evolving industry and regulatory requirements and the ability to translate these into implementable actions.
• Proven track record of implementing bank-wide regulatory and business critical programs.
• Strong analytical skills and attention to details.
• Excellent problem-solving abilities and judgment.
• Strong understanding of banking products / processes / operations.

Role Specific Technical Competencies

• Subject matter expertise in Business Operational Resilience and Third-party risk management.
• Technical knowledge in non-financial risk management, performing risk assessment and initiatives for the CIB Coverage business.
• Knowledge of CIB Coverage business and Credit Operations processes.
• Governance, Regulation and Risk Management - Regulatory Compliance.
• Strong analytical and problem-solving skills and ownership of issues.
• Ability to make good/sound decisions and use independent judgement.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers

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Standard Chartered Bank