Digital User Experience (UX) Designer

Digital User Experience (UX) Designer

Looking to make your next big jump more meaningful in the public healthcare sector? Join us in our Digital & Smart Health Office (DSHO) to be the difference.

Centre of Healthcare Innovation (CHI)’s Digital & Smart Health Office (DSHO) supports digital enablement and automation, facilitates innovation prototyping, accelerates digital healthcare journeys, and evaluates digital technologies to aid the adoption of new technologies in health.

We are looking for someone with a passion for digital transformation in healthcare who is flexible and adaptable, ready to meet the changing demands of the digital healthcare landscape.

This includes:

1. Working closely with cross-functional teams, including developers, product managers, and healthcare professionals, to ensure the successful implementation of business solutions in the area of UX designs and metrics tracking.
2. Facilitating user experience discovery workshops to extract detailed user requirements and workflows and convert these into specific digital user experience requirements.
3. Effectively communicating the evolving user experience at different stages of the design process using visual aids such as storyboards, user task flows, and low/high-fidelity prototypes.
4. Conducting thorough concept and usability testing, gathering user feedback, and integrating these insights along with business requirements into continuous product experience enhancements.
5. Championing the importance of design-centered changes, refinements, and improvements, and advocating for their prioritization in the project roadmap.
6. Ensuring a consistent and seamless user experience across all digital transformation initiatives, focusing on user and navigation.

Requirements

1. Degree in Graphic Design, Product Design, Computer Science (User Experience), or a related field.
2. At least 2 years of experience in creating and implementing UX design.
3. Able to appreciate the complexity of healthcare user/patient experience.
4. Any experience in healthcare is preferred.
5. Mobile and Web Portfolio that demonstrates skills in interaction design should be submitted.
6. Experience in designing across multiple platforms (including but not limited to mobile, web, or hardware).
7. Proficiency in design software such as Adobe Creative Suite, Sketch, InVision, etc.
8. Knowledge and experience with coding using HTML, CSS, or comparable languages is a plus.
9. Knowledge and experience with using and updating a Design System Library is a plus.
10. Skills in stakeholder facilitation, communicating, and influencing product design strategy.
11. Good problem-solving aptitude and familiarity with technical constraints and limitations as designs are applied to platforms.
12. Ability to work on multiple projects at a time while maintaining high attention to detail.