DevOps Engineer - Edge Services

Imagine what you could do here! At Apple, phenomenal ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are looking for someone who loves to troubleshoot issues, has a passion for automation, and is eager to learn new things.

Description

Your primary responsibility will be to design, deploy, and manage computing servers and virtual operating environments running critical services such as virtual network routers and firewalls, DNS, DHCP, and Content Delivery Networks at Apple retail stores, offices, and beyond. This role involves responding to, investigating, and resolving critical alerts while diagnosing and addressing issues and outages across supported services. You will act as the primary on-call support during local daytime hours, providing mentorship and structured onboarding for junior team members. Responsibilities include onboarding and evaluating new production services for operational support, leading cross-team projects with production service partners and engineering project managers, and diagnosing production issues, facilitating fixes, and managing RMAs. Finally, you will innovate alerting mechanisms to reduce response times, improve customer experience, and drive continuous improvements in operational processes, tools, and collaboration efforts.

Minimum Qualifications

• Extensive knowledge with Enterprise Linux and Linux based server virtualization (KVM, Xen, containers)
• Experience with version control systems like Git, automated build and testing Jenkins
• Strong experience with configuration management tools (Puppet, Salt, Ansible)
• Ability to debug and troubleshoot issues across the infrastructure stack
• Experience with telemetry tools like Prometheus, AlertManager, Splunk, Grafana, Nagios
• Proficiency in Python coding and Shell scripting
• Excellent organizational and communication skills and ability to work well as part of a distributed team

Preferred Qualifications

• Proficiency in the Golang programming language
• Knowledge and experience interacting with Kubernetes
• Experience with Cloud platforms like GCP and AWS
• Knowledge of Network Function Virtualization (OVS, DPDK, SRIOV)