Developer Analyst, Office of Integrated Information Technology Services

• Maintain, monitor and ensure optimal operational status of the SharePoint Online tenant serving the student and staff intranet community.

• Work closely with the business and academic units and assist web content owners with the creation, access control and maintenance of intranet sites within the intranet portals.

• Attend to operational tasks and requests from SharePoint users and admins, ranging from access requests to web development, site migrations, issues/bugs reported and escalate to Microsoft or the appointed SharePoint support vendor as necessary.

• Monitor and maintain operational performance of supported systems and put in place relevant governance and adhere to operational best practices.

• Understand and implement information security management and data management best practices to maintain the security and integrity of the systems.

• Using scripts or tools to run and automate reviews of site access permissions, site activities and ensure operations are running based on documented standard operating procedures.

• Other duties as assigned.

Qualifications

• Diploma / Bachelor of Science degree in Computer Science or a related field.

• At least 4-6 years of hands-on experience developing and deploying sites, custom web parts/features/solutions on SharePoint Online.

• Proven competency in the administration, configuration of SharePoint Online, related Microsoft 365 apps and Azure services.

• Strong technical skills and development experience with:

  • SharePoint SPFx framework, Node.js, C#/.NET, PowerShell, Active Directory/ADFS, JavaScript/jQuery, HTML5/CSS, XML, AJAX.

  • Microsoft Forms & the Power Platform.

• Proven capability in development & deployment of web parts/features/custom solutions for SharePoint Online in conjunction with Azure services like CosmoDB, Azure Functions, Entra ID.

• Good understanding of information security best practices & governance for SharePoint, .NET and Microsoft 365 environments.

• Assess and promote effective use of appropriate 3rd party tools/solutions to address critical business requirements.

• Other requirements:

  • Ability to work well alone as well as in a multi-disciplinary team environment and directly with business lines outside of IT.

  • Strong written and communication skills, including the ability to convey complex technical concepts in non-technical terms.

  • Provide user training and develop user guides and technical documentation for supported systems, for all phases of systems/projects within area of responsibility.

  • Adopt an agile approach to operational and project tasks.

Other Information

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.