Desktop Support Engineer | Singapore, SG

About Caxton Associates:

Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore, and Dubai. Caxton Associates' primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments.

About the role:

We are seeking a hands-on, proactive, and highly independent Desktop Support Engineer to manage our IT support and operations for our Singapore office (approx. 15 users). You will be directly reporting to our IT Support & Helpdesk Manager, based in London. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems.

The working hours are 7:30 AM to 5:00 PM with rotational after-hour support shared between the team. This is a 5-day in-office role.

The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure, and Active Directory Identity Administration.

Responsibilities:

• Support Role:
  
  Provide desktop support to the end users (trade floor and operations). This includes installation, repair, servicing, and maintenance of hardware (e.g., printers/scanners) equipment.
  
  Provide in-office and remote support to our Singapore users.
  
  Setup all video and audio conference calls in our Singapore office.
  
  Support, maintain, and troubleshoot hardware and software updates on the trade floor.
  
  Perform PC workstation moves, add, changes.
  
  Responsible for maintaining the ticket queue (utilizing Asana) and assign them to the appropriate group as needed.
  
  Respond to malware virus alerts and take appropriate steps to block, isolate, and mitigate risk exposure.
  
  Involve in after-hours on-call support rotation and Friday patching of PCs.
  
  Provide onsite support, build relationships with Executives, Portfolio Managers, and Infrastructure staff assisting them with questions, incidents, and service requests.

• Essential technical skills & experience:
  
  Trade applications: Bloomberg and X_Trader
  
  Microsoft O365 (Windows 10/11 support), Adobe Acrobat, Google Chrome
  
  Active Directory
  
  Mobile telephony support (Microsoft Intune MDM, Cisco IP phones and IP communicator software)
  
  Remote desktop (Cato VPN)
  
  Confluence
  
  Proprietary developed applications.

• Project Role:
  
  Create packages for automated deployment - globally deploy changes and remove software.
  
  Create, deploy, and troubleshoot Windows 10 images via MDT/WDS.
  
  Analyse and revamp current group policies.

• Minimum 5 years of relevant experience, preferably in the banking/financial services industry.
• Ability to work independently, and sufficiently qualified to handle situations locally outside of UK/US hours.
• Ability to work in a fast-paced, high-pressure work environment.
• Strong customer support skills with a focus on delivering high-quality service.
• Strong communication and interpersonal skills and a self-starter.
• Strong collaborative skills with the ability to work effectively in a team-oriented environment.
• A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
• Willing to work off-hours and weekends as needed to address critical issues or system maintenance.
• Powershell experience is a plus.
• Displays and operates at the highest degree of ethics and integrity.