Desktop Support Engineer - S$3800 (East)

Responsibilities:

• Serve as the first point of contact for seeking technical assistance, over the phone, remote connection software, chat, and email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details.
• Walk through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in internal ticketing systems.

Requirements:

• Diploma/Bachelor's degree required in Computer Science, Information Systems, or equivalent.
• Technical support professional with 2 years’ experience in IT technical support/Desktop Support focused on end-user support.
• Good experience in support and troubleshooting Windows and Mac OS including mobile devices (iOS and Android).
• Ability to diagnose and resolve basic to moderately complex end-user technical issues.
• Experience with setup and configuration of end-user desktop and laptop computer hardware, software, phones, and peripherals.

Interested candidates, please submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform.