Desktop Support Engineer

Job Description:

1. Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office.
2. Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers.
3. Provide user data and application recovery.
4. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
5. Use tools and methodologies to load, copy and customize operating system configurations for deployment.
6. Responsible for tracking hardware and software inventory.
7. Familiarize end users on basic software, hardware and peripheral device operation.
8. Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers.
9. Work with vendor support contacts to resolve technical issues within the desktop environment.
10. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/policies.
11. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
12. Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
13. Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
14. Customize desktop hardware to meet user specifications and site standards.
15. Provide VIP support.
16. Resolve and update incidents within SLA and also update stakeholders for P1 cases.
17. Update KB with solutions provided.