Desktop Support Engineer

Executive IT Desktop Support Specialist (DSS)

• Have at least a Diploma in Information Technology or equivalent in a relevant discipline or higher degree.
• Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timely matter on both hardware and software.
• Have at least 5+ years of experience in desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.
• Able to work on a 24/7 shift rotation and on-site.
• Be able to provide technical advice and support on the use of computer hardware and software.
• Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN, networking, scanner, printer, and other peripherals is a plus.
• Have ITIL operation environment experience is a plus.
• Willing to take on tasks or work on ad hoc requests or assignments.
• Must adhere to company policies and guidelines.
• Good customer service and communication skills.