Desktop Support Engineer

Reporting to the Group Tech Head, the Desktop Support Engineer will be responsible for maintaining the company’s computer hardware, software, and network systems. The job scope entails providing technical assistance to employees and troubleshooting issues to ensure smooth functionality within the organization.

Key Responsibilities:

• Provide desktop support to users on site and remote. This includes installation, liaising with vendors and the setup of application software.
• Setup laptops and virtual phones for new staff based on corporate specifications.
• Diagnose and perform L1 troubleshooting on all corporate equipment, solutions and ensure that relevant updates and patches are applied accordingly to all the desktops and servers.
• Initiate escalation procedures and follow up on all open requests to vendors in the event of hardware failure.
• First level troubleshooting of network connectivity in a LAN/WAN environment.
• Track hardware and software inventory and provide updates to the relevant departments on regular basis.
• Assist in user/hardware movement and office relocations.
• Maintain defective equipment/parts in maintenance inventory, document repairs, maintain and restock assigned laptops as per headcount requirements.
• Assist users with data backups and application recovery on a required basis.
• Maintain IT records and participate in IT audits in a supporting role on a required basis.
• Generation of system logs for HOD to review.
• Create and maintain technical documentation and procedures.

Requirements:

• Diploma in Engineering, Computer Science/Information Technology or its equivalent.
• At least 1 year of experience in a technical service role.
• Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments.
• Knowledge with user setup on Active Directory, Exchange, and SharePoint would be advantageous.